Guest Relations Manager

1 week ago

London, Greater London, United Kingdom Aethos London Shoreditch Full time £40,000 - £55,000 per year

Job Ref: NOB1406

Branch: Aethos London Shoreditch

Location: Head Office, London (Central)

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 28/11/2025

Closing date: 30/12/2025

AETHOS LONDON SHOREDITCH

We have many exciting opportunities at Aethos London Shoreditch

Unique to London, Aethos London Shoreditch offers a blend of Shoreditch's creative energy with Aethos's ethos of simple luxury.

As an established brand, we can offer growth and development, alongside the opportunity to travel.

If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you

At Aethos London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.

Please do let us know of any specific needs you may have during your interview.

BENEFITS OF JOINING OUR TEAM

  • £1500 Recommend a Friend Scheme.
  • Health Assured Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts
  • Access to Wellable – a physical wellbeing app including company wide challenges.
  • We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing telemedicine with Hertility.
  • Financial wellbeing support, including access to Stream.
  • Up to 33 days holiday a year (increasing with length of service).
  • Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.

THE ROLE

The Guest Relations Manager ensures an exceptional guest journey experience every guest enjoys an exceptional and memorable experience rooted in both Japanese omotenashi.

Key Responsibilities

  • Welcome and engage guests from diverse backgrounds, acting as the approachable face of the restaurant.
  • Build authentic relationships with the local crowd, hotel regulars, London's creative crowd and local businesses, fostering repeat custom and brand loyalty.
  • Ensure guest satisfaction, handle real-time feedback, resolve issues swiftly and empathetically.
  • Curate and promote special events, collaborations, and private bookings that celebrate both Japanese culture and Shoreditch's dynamic social calendar, working closely with PR, marketing and the GM.
  • Manage bookings with expertise in digital platforms and be point of contact for any VIP guest or booking.
  • Collate and analyse guest feedback and online reviews, providing actionable insights to improve relevance and standout within the competitive local restaurant scene.
  • Stay informed about trends, events, and local happenings, acting as a cultural connector able to recommend the area's best attractions to guests.

About You

  • In-depth knowledge of Shoreditch and East London culture, events, clientele, and expectations is essential.
  • Strong network and relations in the fashion, music or cultural industry preferred.
  • Strong interpersonal skills, cultural sensitivity, and the ability to manage diverse guest profiles.
  • Confidence with booking and CRM software, digital platforms, and online review management.
  • Fluent in English.
  • Must be eligible to work in the UK.

  • guest relations manager

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza Full time £35,000 - £45,000 per year

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as ourGuest Relations Managerwill be to ensure that the service...

  • Guest Relations Manager

    2 weeks ago

    London, Greater London, United Kingdom Pullman Hotels & Resorts Full time £41,310 per year

    Company Description"Why work for Pullman London St Pancras?We welcome you as you are We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining Accor, every chapter of your story is yours to write and...

  • Guest Relations Manager

    2 weeks ago

    London, Greater London, United Kingdom PULLMAN Full time £30,000 - £50,000 per year

    Company Description"Why work for Pullman London St Pancras?We welcome you as you are We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining Accor, every chapter of your story is yours to write and...

  • Guest Relations Manager

    3 days ago

    London, Greater London, United Kingdom Marriott Hotels Resorts Full time £50,000 - £80,000 per year

    DescriptionGuest Relations Manager - EXPLORE MARRIOTTMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come...

  • Guest Relations Manager

    3 days ago

    London, Greater London, United Kingdom Careers at Marriott Full time £42,000 - £66,000 per year

    Guest Relations Manager - EXPLORE MARRIOTTMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first....

  • Guest Relations Manager

    20 hours ago

    London, Greater London, United Kingdom Marriott Hotels Resorts Full time £30,000 - £60,000 per year

    Description JOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles...

  • Guest Relations

    5 days ago

    London, Greater London, United Kingdom Marriott Hotels Resorts Full time £45,000 - £75,000 per year

    Description JOB SUMMARYThe Guest Relations & Quality Manager (Community Manager) is the principle orchestrator and welcoming face of the Sheraton public space which offers features and services for guests that are uniquely Sheraton – ultimately fostering guest productivity, connectivity, and a sense of community. In this role you will be responsible for...

  • Guest Relations Officer

    19 hours ago

    London, Greater London, United Kingdom Celebrity Cruises Full time £25,000 - £45,000 per year

    The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's...

  • Guest Relation Agent

    3 days ago

    London, Greater London, United Kingdom Marriott Hotels Resorts Full time £30,000 - £48,000 per year

    DescriptionThe London EDITION is looking for its next Guest Relations AgentWould you like a job that gives you…Food on shift – Meals on usLate evening/Early morning taxi allowance up to £20Uniform Provided - Dry cleaning included.Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000Discounted food & drink in all our restaurants...

  • Guest Relations Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Designer Outlet Shopping Near Dublin Kildare Village Full time £30,000 - £50,000 per year

    POSITION SUMMARY:You will support and assist with all events and VIP guest visits at The Apartment – Bicester Village. You will represent Bicester Village as Guest Relations Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit. You will deliver and promote all services and Village activities. You will have...