Guest Relations Ambassador

2 weeks ago

London, Greater London, United Kingdom Designer Outlet Shopping Near Dublin Kildare Village Full time £30,000 - £50,000 per year

POSITION SUMMARY:

You will support and assist with all events and VIP guest visits at The Apartment – Bicester Village. You will represent Bicester Village as Guest Relations Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit. You will deliver and promote all services and Village activities. You will have experience with domestic and international guests and have a full understanding of 5-star guest services as you have a background in the full end to end guest journey, from bookings to hosting and follow up.

With your flexible approach and strong interpersonal skills you will provide the personalised and memorable flagship hospitality experience that will delight our guests.

KEY RESPONSIBILITIES:

You demonstrate an inherent understanding of guests needs and a passion for delivering excellent standards in service and hospitality.

  • Offer the ultimate guest experience by being luxury ambassadors for the flagship village
  • Strong organisation skills to plan the guests itinerary for their day in the village
  • Excellent written and spoken communication, conversing with guests via phone, email and in person
  • An outstanding eye for detail and excellence
  • Promote a range of innovative and efficient 'concierge style' services including: Hands-free Shopping Service, valet parking, Restaurant reservations and airmiles redemption
  • Promote the current exhibition/ retail marketing and partnerships campaigns to our guests
  • Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village
  • Awareness of the daily operation of the full Apartment experience – including events and marketing activations
  • Ensure that Bicester Village standards, procedures and policies are adhered to at all times
  • Support with guest feedback and queries (received by email or directly) and liaise with respective departments to give a quick solution to guests
  • Ad Hoc support to the Food & Beverage team in The Apartment - act as waiter and receive guests (warm and luxury welcome, concierge services, deliver F&B offering)

BACKGROUND AND SKILLS:

Be engaging, dynamic, proactive, informative and team-player. Capability to think creatively and provide flexible and innovative solutions to daily challenges and

opportunities.

  • Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
  • Solid understanding of the luxury customer and guest profiling
  • Ability to assist in projects and to work effectively within a team, as well as act autonomously
  • Experienced in service delivery
  • Strong interpersonal and communication skills
  • Attention to detail, responsible and able to work without close supervision
  • Well-organized
  • Ability to multitask and prioritize
  • High level of customer service
  • Computer literate and fully conversant in the full suite of Microsoft Office applications (Outlook, Excel, PowerPoint)
  • Excellent Grooming Standards
  • Fluency in English, any other language is beneficial 

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