Customer Support Executive

2 weeks ago


Milton Keynes MK GA, United Kingdom The Oustanding Website Company Full time £25,000 - £26,000 per year

Customer Support Executive – Join a growing UK Equestrian Tech Company

9-12-Month Maternity Cover – Potential to go permanent | £25–26K | Start ASAP

Ready to be part of something exciting? We're on the lookout for a Customer Support Executive to join our innovative and growing UK-based SaaS company. We're passionate about helping riding schools and equestrian centres thrive through technology – and we want YOU to be part of that journey.

This is a 9-12-month maternity cover role with real potential to become permanent as we continue to develop. If you're someone who is patient, loves solving problems, building relationships, and making a difference – this could be the perfect fit

What You'll Be Doing:

  • Delivering friendly, helpful support for our business management & booking platform via phone and email to our amazing customers.
  • Troubleshooting and problem-solving like a pro – helping users get the most out of our system.
  • Spotting opportunities to go the extra mile and make our customers feel valued.
  • Presenting customer demonstrations.
  • Onboarding new customers
  • Working in our dedicated, creative team to improve and evolve our services.
  • Helping us expand our international presence while keeping UK customers supported and smiling.

What We're Looking For:

  • Desirable but not essential- Bilingual french speaking candidate
  • A people person who genuinely enjoys helping others and making a difference.
  • A passion for equestrian life, technology or both
  • Clear, confident, and professional communication skills – both spoken and written.
  • A curious mind - someone who loves digging into issues and figuring things out.
  • Experience in customer support (B2B or B2C), ideally within a SaaS or tech environment.
  • Super organised – you can juggle multiple tasks and keep things running smoothly.
  • A team player who brings positivity and energy to every conversation.
  • Patient, calm, and composed – even when customers become frustrated.

The Role:

  • Contract: 12-month maternity cover, with the potential to become permanent
  • Location: Hybrid – Home and up to 2 days office based in Milton Keynes
  • Hours: Monday to Friday, 10:30am – 7:00pm (1 hour for lunch) Training will be office based for the first two weeks, 9:00am-5:00pm
  • On call 1 weekend a month, with additional pay
  • Salary: £25,000 – £26,000 per annum plus bonus
  • Start Date: ASAP – we're ready when you are

Why You'll Love Working With Us:

  • Be part of a growing, forward-thinking UK tech company.
  • Find your niche in a unique industry combining tech and equestrian passion.
  • Real progression opportunities as the company continues to expand.
  • Work in a fun, friendly, and supportive team where your voice is heard.
  • Flexibility, autonomy, and the chance to make a real impact every day.

Perks & Benefits:

  • 31 days annual leave inclusive of bank holidays
  • Additional annual leave with service
  • Casual dress code
  • Fun company events
  • Company pension scheme
  • Employee discounts
  • Financial planning services
  • Free on-site parking
  • Health & wellbeing support
  • Life insurance
  • Hybrid & remote working options

Sound like your kind of role?

Apply today and take the next exciting step in your career with a company that's truly going places. We can't wait to meet you

Job Types: Full-time, Fixed term contract, Temp to perm

Pay: £25,000.00-£26,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Financial planning services
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Work from home

Work Location: Hybrid remote in Milton Keynes MK4 1GA



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