Order Management Coordinator

2 weeks ago

Crawley, West Sussex, United Kingdom Acron Aviation Full time £25,000 - £40,000 per year

Job Location: Crawley, West Sussex, UK
Acron Aviation Training Systems play a key role on delivering the Acron Aviation Solutions mantra of 'Creating Safer Skies'. From our computer-based solutions all the way to our state-of-the-art Full Flight Simulators (FFS), improving the training experiencing and creating safer skies is at the heart of everything we do. Our Fixed Training Devices (FTD) and FFS feature aircraft-specific flight decks, offering the form, fit, feel, and function of the actual aircraft.

About This Opportunity
We are currently focused on supporting our Customer Support & After Market teams through an exciting growth period and are searching for an
Order Management Support Coordinator
to join our dynamic team.

Our customers are predominately the World's Tier One Airline operators, as well as associated OEM training centres and independents. We also support our global network of Flight Simulator training centres.

You will be responsible for several tasks ranging from initial customer contact and query management, processing orders, communicating with internal and external stakeholders, ensuring on time delivery and the customer experience.

Our Values are an integral part of who we are. We seek candidates who share our values:

  • Customer First
  • Own It
  • Move Fast
  • Speak Candidly

Our Benefits Include

  • 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
  • Private medical insurance with optional family cover
  • Pension scheme of up to 7% employer contribution
  • Life Assurance 4x salary (flexible up to 10x)
  • Group income protection
  • Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
  • Employee assistance program providing mental health and wellbeing support
  • Subsidised staff restaurant
  • Staff car park incl. electric vehicle charging stations

What You'll Be Doing

  • Process Customer inquiries: Review customer requests and provide quotes to enable follow on orders or upsell opportunities.
  • Process Customer Warranty Requests & Purchase Orders: Review customer orders, warranty claims, etc, and manage follow on transactions in the MRP system.
  • Customer Advocacy: Act as a customer advocate, continually seeking ways to improve the purchasing experience and add value.
  • Process Improvement: Identify and recommend opportunities to enhance efficiency and streamline workflows.

What We're Looking For

  • Proficient user of SAP
  • Education & Experience: Associate degree or equivalent work experience, with 1-3 years in a similar role.
  • System Knowledge: Microsoft packages such as excel, word, etc. Familiarity with Jira Service Desk or other CRM systems
  • Analytical experience to review trends to forecast & promote solutions or services to increase Customer NPS and revenue opportunities.
  • Cross-Team Collaboration: Proven experience working closely with Purchasing, Engineering & Customer Support teams.
  • Language Proficiency: Strong written and verbal communication skills in English.
  • Organizational Skills: Strong attention to detail and excellent organizational abilities.
  • Adaptability: Ability to pivot quickly in response to changes and thrive in a fast-paced, growing business.

Please note: All candidates who wish to be considered for this vacancy must have the right to work in the UK.

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