Customer Services Apprentice

Get Curious, Nurture Others, Create Wow

Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, you'll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.

Ashorne Hill is a unique learning and development venue set in the heart of Warwickshire. We specialise in venue-based residential programmes, meetings, and events providing exceptional environments that support leadership, team development, and organisational growth.

Role Summary

Shifts will be between the hours of 7:00am - 00:00am, Flexible and ranging per week depending on which department you are supporting. We're looking for someone aged 18+ as it will include bar work and the sale of alcohol.

A dedicated and flexible Multi-Departmental Assistant to deliver exceptional service across all areas of our venue. This role involves supporting food and beverage operations, housekeeping, front-of-house services, reception, outdoor maintenance, and administrative functions. You will play a vital part in ensuring every guest receives a consistently high-quality experience while maintaining our facilities to the highest standards.

Key Responsibilities

Reception & Customer Support.

· Provide efficient, courteous and professional check-in and check-out services

· Assist in the setup and breakdown of event spaces, meeting rooms, and syndicate areas

· Greet and assist clients and trainers, confirming event requirements and room setups

· Operate the telephone system, directing calls and supporting internal communication

· Handle guest inquiries, resolve complaints, or escalate appropriately for service recovery

· Provide proactive support to guests across all touchpoints, including reception, events, and dining

· Maintain a welcoming and organised environment in all public-facing areas and represent the venue positively

Food & Beverage Operations

· Assist in delivering all aspects of food and beverage service (restaurant, bar, boost bar, coffee stations & Kitchen portering)

· Ensure cleanliness and hygiene of all catering outlets

· Support health and safety procedures during service

· Follow uniform guidelines and uphold presentation standards

Housekeeping Duties

· Clean and maintain guest rooms and public areas to expected standards

· Perform deep cleaning tasks such as carpet shampooing and stain removal

· Restock linen, towels, toiletries, and report discrepancies to Line Manager

· Assist with laundry sorting and stock rotation

Outdoor Operations

· Set up and maintain outdoor furniture and seating areas throughout the day

· Conduct daily inspections and cleaning of the patio and external areas

· Maintain tidiness and functionality of outdoor spaces, removing broken items and supporting repairs

· Set up car parking spaces and team-building areas in coordination with event schedules

Administrative & Support Duties

· Maintain organised and tidy storage and back-of-house areas

· Assist with logging equipment issues and cellar access records

· Support sales initiatives, promote venue services, and help drive guest engagement

Knowledge & Experience

· Previous experience in hospitality, customer service, or facilities support preferred

· Strong interpersonal and communication skills

· Attention to detail and high standards of cleanliness and presentation

· Ability to work proactively, independently, and collaboratively across departments

· Flexible approach to work and willingness to support varied operational needs

What we offer:

· Profit related Bonus for all staff.

· Pension provided. Ashorne double % paid in by employees

· Employee's life is insured as soon as they start working for Ashorne Hill.

· Employee Assisted Programme

· Employee referral scheme, recommend someone you know and earn a one of £300 payment. T&C's apply

· A commitment to sustainability & Wellbeing, with mental health champions through the organisation.

• Comprehensive benefits platform engaging our teams through recognition and wellbeing

· 22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.

· Meal provided if you are working full time.

· Free use of leisure facilities: gym, sauna, and tennis courts.

Job Types: Part-time, Fixed term contract, Apprenticeship

Contract length: 15 months

Pay: £10.38 per hour

Expected hours: 32 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Paid volunteer time
• Referral programme

Ability to commute/relocate:

• Leamington Spa CV33 9QW: reliably commute or plan to relocate before starting work (required)

Work Location: In person