IT Service Desk Analyst

This vacancy is open to direct applications only, no approaches via recruitment agencies will be accepted at this time.

Background

An exciting opportunity has arisen for an experienced IT Service Desk Analyst to join our IT Service Desk team. Reporting to the IT Service Desk Manager, you will provide first and second-line support to staff across the firm.

The role

This role offers exposure to a range of technologies and requires a high level of customer service, excellent interpersonal, and communication skills.

Key responsibilities include, but are not limited to:

• Call logging:
  Record calls from users across the organization.
• Troubleshooting:
  Resolve issues remotely and in person.
• Customer service:
  Ensure a high level of customer service and support.
• Providing technical support for -
  Microsoft Windows 11
• Microsoft Office 365
• iManage Document Management System
• Visual Files Case Management System
• Issue prioritization:
  Prioritize issues based on urgency.
• Hardware/Software installation:
  Manage installations as needed.
• Collaboration:
  Work closely with Infrastructure and Development teams.
• Project work:
  Handle assigned IT project work alongside day-to-day tasks.

Some flexibility regarding working hours is required. The ideal candidate will have experience working with various computing platforms and applications, demonstrating a robust understanding of IT support processes.

If you are passionate about providing excellent IT support and eager to work in a dynamic environment, we would love to hear from you.

Skills & Qualifications

• High level of IT literacy
• Fully conversant in Office 365 and Windows 11
• Minimum of two years' experience in a Service Desk environment
• Microsoft Certified Professional (preferred, not required)
• ITIL Qualifications (preferred, not required)

Life at Hugh James

We never shy away from a challenge

We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges of all sizes are readily accepted.

The Hugh James difference

Our law firm has always been guided by the idea that self-belief is just as important as skillset. Our pursuit of righting wrongs and protecting what's important keeps us driving forwards. It's in our roots We won't stop until we find the answers; the outcomes that are needed.

We are focused on the work we do, the business we run, and our culture. Our entrepreneurial spirit has taken us from humble beginnings to a strong presence across the UK with offices in Cardiff, London, Manchester, Southampton and Plymouth – servicing clients from businesses, individuals and banks to public sector organisations, property companies, education establishments and utilities providers. Our collegiate culture, our forward-looking ethos, our values serve to make us bigger, better, bolder than ever before.

A positive force in the community

Our work with charities on a local and national level plays a huge part in our day-to-day lives. We work with a large range of charities, some of which we support through fundraising, donations, volunteering and others we partner with where our areas of work cross paths. Staff, clients everyone comes together through a shared passion to do good in the community and support those in need.

Some of our benefits on offer include:

25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Hybrid working

Employee Assistance Programme

Discounts for local businesses

Professional fees paid (subject to requirement for your role)

Employee recruitment incentive scheme

Hugh James is an equal opportunities and disability confident committed employer.

Thank you for taking the time to consider this opportunity. If you have questions, please contact Stephanie Williams

We reserve the right to close our vacancies earlier than the given deadline if we receive sufficient applications for the role.