Senior Service Desk Analyst

2 weeks ago

Cardiff, Cardiff, United Kingdom New Law Solicitors Full time £25,000 - £30,000 per year
Job Description

Senior IT Service Desk Analyst

Your ability to spot an IT fault is a gift; A gift that means when a solicitor is trying to access their email in the evening, only to be locked out, you know what to do. A gift that means when the recruitment team are trying to call a candidate and the phones stop working, you know where the problem lies. A gift that means when a new starter to the business cannot access the intranet, everyone knows you'll be able to fix it. It's this gift that makes you a vital member of the IT team at NewLaw.

A day in the life of a Senior Service Desk Analyst at NewLaw will involve:

  • Providing in-depth technical assistance and problem solving for all users relating to IT services, software, telephony and computer equipment.
  • Setting priorities for all queries, resolving queries within SLA.
  • Acting as a point of escalation for junior Service Desk staff.

To be a successful Senior IT Service Desk Analyst within NewLaw, you would need:

  • 12 months experience in a Service Desk Role.
  • A confident telephone manner.
  • Flexibility to work out of hours and be 'OnCall' 1 week in 4.

In return for your commitment and expertise, we offer:

  • Between 25k and 30k, Dependant on experience
  • An on-call allowance (1 week per month)
  • 31 days annual leave, increasing annually to a maximum of 35 days (This includes bank/public holidays)
  • A 20% discount with EE.
  • Local shop discounts.
  • Cycle to work scheme and travel loans.
  • A "Recommend a Friend" bonus scheme, up to £1250 per referral.
  • City Centre location right by Queens Street Station, 10 min walk from Cardiff Central.
  • And of course, Pension.

Why would you want to work with NewLaw?

NewLaw is a leading specialist law firm and is part of Reddeplc group. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

If you like what we have to offer and want to hear more, please apply today

Our privacy policy is available on our website, or by contacting Henry Field (Resourcing and Talent Manager) directly.

  • Service Desk Analyst

    3 days ago

    Cardiff, Cardiff, United Kingdom Welsh Assembly Government Communication Centre Home Full time

    ID 3145The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate's name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.Vacancy detailsVacancy titleService Desk AnalystClosing date10/11/2025, 16:00Advertising...

  • IT Service Desk Analyst

    1 day ago

    Cardiff, Cardiff, United Kingdom Hugh James Full time

    This vacancy is open to direct applications only, no approaches via recruitment agencies will be accepted at this time.BackgroundAn exciting opportunity has arisen for an experienced IT Service Desk Analyst to join our IT Service Desk team. Reporting to the IT Service Desk Manager, you will provide first and second-line support to staff across the firm.The...

  • IT Service Desk

    5 days ago

    Cardiff, Cardiff, United Kingdom Target Group Full time £20,000 - £40,000 per year

    At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for an IT Service Desk & Operations Technicianwho shares our passion for progress to join our 1st line function.Please Note this is a shift...

  • IT Service Desk

    3 days ago

    Cardiff, Cardiff, United Kingdom Target Full time

    At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for an IT Service Desk & Operations Technician who shares our passion for progress to join our 1st line function.Please Note this is a shift...

  • IT Service Desk

    3 days ago

    Cardiff, Cardiff, United Kingdom Target Full time

    At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for an IT Service Desk & Operations Technician who shares our passion for progress to join our 1st line function.Please Note this is a shift...

  • Service Desk Engineer

    5 days ago

    Cardiff, Cardiff, United Kingdom IntaPeople: STEM Recruitment Full time £30,000 - £33,000 per year

    Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales£30k–£33k + Bonus + 25 Days Holiday + Training PlanThis is a full time on-site role - please only apply if you can work near Cardiff on site 5 days p/week initially.Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or...

  • Senior Technical Analyst

    5 days ago

    Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time £40,000 - £70,000 per year

    Senior Technical AnalystCardiff/NewportUp to £57, % bonus)The OpportunityYolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment.Position OverviewAs aSenior Technical Analyst, you will play a critical role...

  • Senior Data Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Confused Full time £40,000 - £80,000 per year

    Department:Data & AnalyticsLocation:CardiffDescriptionHybrid - 2 days per week from our Cardiff HQ is the UK's first comparison platform for car insurance. We've been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. Our mission is simple: take away the confusion when comparing financial...

  • Senior BI Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Confused Full time £40,000 - £80,000 per year

    Department:Data & AnalyticsLocation:CardiffDescriptionHybrid - 2 days per week from our Cardiff HQ is the UK's first comparison platform for car insurance. We've been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. Our mission is simple: take away the confusion when comparing financial...

  • 1st Line IT Service Desk Engineer

    1 week ago

    Cardiff, Cardiff, United Kingdom Future Publishing Full time £24,000 - £27,000 per year

    What you'll be doingFuture's IT department supports over 3,000 employees worldwide, managing a global network of desktops and mobile devices. We're committed to delivering efficient, reliable IT services and continuously improving how we work.As a 1st Line Support Engineer reporting to the Service Desk Team Lead, you'll provide front-line technical support...