Workplace Manager

Job Introduction

Workplace Manager

Location: London

Salary: Up to £55,000 plus bonus

Hours: Monday to Friday

Role Purpose

The Workplace Manager leads the delivery of IFM services at site level, ensuring operational excellence, contract compliance, and strong client relationships. The role oversees daily service delivery, drives business performance, manages financial outcomes, and leads a multi-disciplinary team to consistently high standards.

Key Responsibilities

Operational Delivery

• Oversee day-to-day service delivery across the site in line with contractual expectations.
• Act as the main escalation point for operational issues, ensuring timely resolution.
• Maintain site governance, ensuring KPIs, documentation, and reporting are accurate and consistent.
• Ensure all operations comply with statutory, safety, and contractual requirements.
• Drive continuous improvement, process standardisation, and best practice adoption.

Client & Stakeholder Management

• Build strong working relationships with MSD stakeholders, acting as a trusted site-level contact.
• Ensure effective communication, proactive issue management, and delivery of value-added solutions.
• Represent Sodexo collaboratively and reinforce professional behaviours across the site team.

People Leadership

• Lead, develop, and motivate a high-performing team with a focus on engagement and performance.
• Provide mentoring, support, and performance management for direct and indirect reports.
• Ensure teams understand goals, KPIs, and standards, and that resources are aligned to business needs.

Financial Management

• Manage site P&L, ensuring budgets, forecasts, and financial targets are met.
• Conduct regular financial reviews and implement action plans to address variances.
• Control operating costs and identify opportunities for savings and efficiency.

Compliance & Improvement

• Ensure full compliance with QSHE and all regulatory requirements.
• Lead root cause analyses and ensure timely CAPA completion.
• Support audits and maintain all required documentation and change control records.
• Introduce innovations, efficiencies, and service enhancements.

Key Outputs

• Safe, compliant, and consistent service delivery meeting agreed standards.
• Achieved KPIs, financial targets, and cost efficiencies.
• Effective governance, documentation, and audit readiness.
• Strong client satisfaction with evidence of added value and innovation.
• Engaged, high-performing, multi-skilled site team.

Person Specification

Essential

• Experience managing multi-disciplinary teams and site operations.
• Proven P&L management and strong financial understanding.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to interpret complex commercial and operational information.
• Strong leadership with a track record of driving performance and change.
• High standards of safety, compliance, and operational discipline.
• Self-motivated, organised, and capable of managing multiple priorities.
• Good level of English for global stakeholder interactions.

Desirable

• Qualifications in Facilities Management, Engineering, Technical, or Business fields.
• Experience in pharmaceutical or blue-chip environments.
• Experience in Hard and Soft FM services.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Ready to be part of something greater?

Feed our customers and we'll fuel your career.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications