FM Operations Manager

6 days ago

Grays RM, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £40,000 - £60,000 per year
3 Month Contract With A Local Authority

Role Purpose

We are seeking an experienced FM Operations Manager to lead the day-to-day operational delivery of our Facilities Management services. This role will replace the previous interim position and will be responsible for driving operational excellence, ensuring compliance, and maintaining the smooth, effective functioning of the FM team.

The successful candidate will oversee hard and soft FM services, contractor performance, and operational standards, ensuring a safe, efficient, and high-performing estate. This is a hybrid role, requiring a minimum of two days per week in our Grays, Essex office.

Key Responsibilities

  • Lead and manage the operational activities of the FM team across all sites.

  • Ensure the consistent delivery of high-quality hard and soft FM services in line with service level agreements (SLAs) and KPIs.

  • Oversee day-to-day building operations, including maintenance, cleaning, security, catering, and waste management.

  • Implement operational improvements to enhance efficiency, sustainability, and service performance.

  • Ensure all facilities and services comply with statutory requirements, industry standards, and internal policies.

  • Oversee risk assessments, method statements, and planned preventative maintenance (PPM) schedules.

  • Maintain accurate records for compliance audits, inspections, and regulatory reporting.

  • Chair and participate in health & safety meetings and site inspections.

  • Provide leadership, support, and direction to FM operational staff and supervisors.

  • Work collaboratively with internal stakeholders, department heads, and external partners to meet operational needs.

  • Maintain open and effective communication between the FM team and the wider organisation.

  • Foster a positive team culture focused on accountability, service excellence, and continuous improvement.

  • Manage contracts and relationships with third-party suppliers and service providers.

  • Monitor contractor performance, ensuring all services are delivered safely, on time, and to specification.

  • Review and negotiate service agreements as required.

  • Manage procurement processes for FM-related goods and services.

  • Support the development and management of the FM operational budget.

  • Monitor expenditure, authorise invoices, and ensure value for money.

  • Contribute to capital planning and lifecycle asset management.

  • Identify cost-saving opportunities without compromising service quality.

  • Assist in planning and delivering FM-related projects, refurbishments, and upgrades.

  • Analyse operational data and implement improvements to enhance service efficiency and compliance.

  • Lead or contribute to transformation initiatives to modernise FM operations.

Requirements

  • Proven experience in facilities management operations, ideally in a multi-site or large-scale environment.

  • Strong knowledge of hard and soft FM services, compliance, and health & safety legislation.

  • Experience managing contractors, FM teams, and service providers.

  • Excellent organisational, communication, and problem-solving skills.

  • Ability to work independently while contributing to a collaborative team culture.

  • Strong IT skills, including FM systems and Microsoft Office.

  • Relevant FM qualifications (e.g., IWFM Level 4/5, NEBOSH, IOSH).

  • Experience in public sector or corporate FM environments.

  • Knowledge of CAFM systems and reporting tools.

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