Homestay Accommodation Manager

1 week ago

Torquay, Torbay, United Kingdom EF Full time £29,000 - £31,500 per year

Location: EF International Language Campus, Torquay
Start Date: 17th of November 2025
Full-time Contract
£29,000 - £31,000 per annum

EF Education First
is seeking a proactive and service-oriented
Homestay Accommodation Manager
to lead our accommodation operations at the EF Torquay International Language Campus.

In this pivotal role, you'll oversee our homestay and private accommodation network, ensuring every student enjoys a true "home away from home" experience. You'll manage and inspire a dedicated team, strengthen relationships with hosts and suppliers, and drive continuous improvements in quality, customer satisfaction, and operational efficiency. You will manage all aspects of our homestay programme including creating and implementing recruitment plans and marketing campaigns, analysing data to maximize ROI, onboarding & coaching of recruiters, telemarketing and database optimization and providing service to our students & community of hosts. This is an exciting opportunity to make a real impact on the student experience while developing your leadership, communication, and entrepreneurial skills within an international business environment.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities
Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation

Manages a team of full time and part time homestay coordinators, recruiters and visitors

Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met

Manages Lead generation - Identify potential new opportunities and recruitment channels

Ensures students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF Torquay's safeguarding policy for under 18's

Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service

Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution

Liaises with finance department to ensure prompt and accurate payment to accommodation providers

Requirements
Team management experience and proven leadership skills

Ability to ensure your personal & team's KPIs are met

Motivated by working with challenging targets

Sales orientated

Strong customer service skills

Confident with IT and different systems

A flexible approach to work and hours of work

Highly organised with attention to details

Ability to handle difficult situations with ease & remain calm & positive under pressure

Enjoys working in busy & varied environment

All offers are subject to a clear background check & 2 references

Right to work in the UK at commencement of employment

Why you'll enjoy working with EF

Join a global leader in international education with over 60 years of impact

Work in a vibrant, multicultural environment that celebrates innovation, collaboration, and academic excellence

Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

Global career opportunities

Regular social events

Employee Assistance Program

Private health insurance

Professional development sessions for managers

EF Education First – Our History and Values

Career Progression at EF

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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