Customer Onboarding Specialist

Customer Onboarding Specialist

Hybrid role with 1 day a week in the office (Cardiff)

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About our Team

The Risk Solutions Onboarding & Fulfilment teams' primary focus is to provide a seamless and efficient on-boarding experience for our customers. The team play a critical part in providing our customers with an excellent first impression of doing business with us, whilst ensuring that these excellent standards are maintained throughout their journey with us. The team are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.

About the Role

This role offers the opportunity to take ownership of onboarding and delivering customer projects with excellence. It's ideal for someone who takes pride in precision, demonstrates strong accountability, and is committed to doing what's right for both the customer and the business.

Responsibilities

• Delivering exceptional relationship management and client support
• Ensuring customer onboarding and fulfilment requests are handled with precision and efficiency, balancing business needs while delivering an exceptional customer experience.
• Collaborating effectively with internal teams including Sales, Legal, Compliance, and Technology to meet turnaround times and exceed customer expectations.
• Communicating clearly and consistently across all interactions, positioning the team as trusted experts and maintaining high standards of professionalism.
• Demonstrating a strong attention to detail and a proactive approach to problem-solving, ensuring every customer journey is smooth and well-supported.
• Taking ownership of tasks and contributing to continuous improvement by identifying opportunities to enhance processes and ways of working.

Requirements

• Be detail-oriented and capable of managing multiple tasks and priorities effectively.
• Have strong analytical and organisational skills, with the ability to manage multiple priorities effectively.
• Demonstrate a solid work ethic and a strong drive to succeed in a fast-paced environment.
• Be adaptable, self-motivated and able to work collaboratively within a team, while maintaining high levels of personal accountability.
• Possess excellent communication skills, with the ability to influence and persuade a range of stakeholders to achieve the best outcomes for customers.
• Have the ability to remain calm and focused under pressure, ensuring consistent delivery and professionalism.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work here.