Onboarding Specialist

2 days ago


London Area, United Kingdom Spencers Recruitment Full time £55,000 - £65,000 per year

Onboarding and Operations Manager

Our client is looking to hire their first
Operations & Onboarding Manager
to build and run the operational side of their growing payments business. They work within
merchant services and payment processing
, so they need someone who already understands how merchant onboarding works and can take full ownership of the process from start to finish. This is a hands-on role where you will set up the entire onboarding function and ensure merchants are brought live smoothly and efficiently.

Responsibilities

  • Managing the full merchant onboarding process from contract stage through KYC, integration, testing and go-live
  • Working closely with sales, compliance, finance and technical teams to move merchants through each onboarding stage
  • Setting up processes, workflows and documentation for all operational activity
  • Monitoring onboarding KPIs and identifying where improvements can be made
  • Acting as the main point of contact for any merchant operational issues or escalations
  • Liaising with external partners such as acquiring banks, gateway providers and terminal suppliers
  • Ensuring merchants receive a smooth, professional onboarding experience
  • Building out the operations function as the business continues to grow

Requirements

  • Experience within
    merchant services / payments / acquiring / gateway onboarding
    is essential
  • Strong understanding of merchant acquisitions, payment flows and compliance requirements
  • Excellent organisational and process-driven approach
  • Ability to coordinate across multiple teams and manage timelines
  • Confident communicator with a customer-focused mindset
  • Comfortable in a fast-paced, growing business and able to set things up from scratch
  • Analytical, proactive and able to take ownership of the full operations function

Salary, Hours & Location

  • Salary:
    £55,000 – £65,000 per annum + Commission
  • Hours:
    Monday – Friday, full-time
  • Location:
    Central London (hybrid working available)


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