Solutions Lead

**Solutions Lead – Data & AI

Flexible Location – Attached to our Solihull, London or Hook office

Full Time, Permanent
Band 2 / Up to £95,000 + car allowance/bonus/private medical
Shape the Future of Data and AI-Driven Transformation**
At Serco, we're helping governments and organisations harness the power of data and artificial intelligence (AI) to deliver smarter, fairer, and more connected public services.

As a Solutions Lead - Data & AI, you'll play a pivotal role in shaping the digital future of our customers - turning insight into impact through the intelligent use of data and emerging technologies.

This is not a delivery role - it's a strategic, commercially focused position, where your success is measured by your ability to shape and win strategic deals, inspire confidence in our customers, and demonstrate how data and AI can unlock meaningful value as part of wider transformation.

You'll work at the intersection of strategy, innovation, and storytelling - helping clients envision how data-driven change can transform operations, services, and citizen outcomes.

Your mission
You'll be the driving force behind the development of strategic, data-led propositions that help our customers see the art of the possible.

From opportunity shaping through to bid submission, you'll ensure every proposal:

• Integrates data, machine learning, and intelligent automation into a compelling, value-led narrative.
• Demonstrates clear alignment to customer ambitions, digital strategies, and public sector standards.
• Embeds ethical, transparent, and responsible AI at its core.
• Balances innovation, feasibility, and commercial value to create winning, sustainable solutions.

You'll collaborate closely with bid teams, data specialists, solution architects, and sector leads - translating technical potential into strategic opportunity.

You will...

• Lead the development of data, analytics, and AI propositions that shape and win new business.
• Build the case for change, demonstrating measurable value through data insights and AI use cases.
• Shape compelling narratives that link data and AI innovation to broader transformation programmes.
• Design end-to-end data and AI strategies, including governance, architecture, analytics, and ethical frameworks.
• Scan the horizon for emerging trends and use cases - from AgenticAI to data mesh - ensuring Serco remains at the forefront of innovation.
• Provide light-touch assurance on implementation to ensure quality and strategic alignment.
• Collate insights and best practices to enhance internal data and AI capability across the Enterprise Data Office.
• Act as a trusted advisor to internal stakeholders and customers, communicating complex concepts in clear, strategic language.
• Champion responsible and ethical AI, ensuring fairness, transparency, and accountability in every solution.

You bring...

• 8+ years' experience in consultancy or transformation, with a strong record of shaping and winning strategic deals.
• Proven expertise in data strategy, AI/ML, and digital transformation - ideally in the public sector.
• Hands-on understanding of AI use cases such as predictive analytics, NLP, GenAI, and computer vision.
• Strong grasp of data governance, ethics, and regulation in government or highly regulated environments.
• The ability to translate technical depth into business value, influencing senior stakeholders with clarity and confidence.
• Familiarity with modern cloud data platforms (Azure, AWS, GCP) and contemporary data architectures.
• Awareness of AI assurance and risk management frameworks, with a passion for ethical, responsible innovation.
• The ability to achieve SC clearance is essential.

Why Serco
This is your opportunity to shape the next generation of data and AI-driven public services.

You'll be part of a growing Enterprise Data Office, working with visionary leaders, strategic partners, and government innovators to deliver real impact - from AI-enabled decision-making to next-generation data ecosystems that power better services.

At Serco, you'll work in a culture that values curiosity, collaboration, and purpose. Every idea you shape has the potential to make a difference - not just to our customers, but to millions of citizens.

If you want to use data and AI to drive societal impact, influence how governments think about digital transformation, and help design the services of tomorrow - we'd love to meet you.

What We Offer

• Company car / £4200 cash alternative
• Private healthcare
• Bonus scheme of up to 20%
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.