Call Centre Handler

6 days ago

West Wickham, Greater London, United Kingdom DNA Vetcare Full time £20,000 - £30,000 per year


We are seeking a dedicated and enthusiastic Call Centre Representative to join our dynamic team at our Veterinary Practice in Tooting - Tooting Vets.

In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to handle incoming calls, resolve customer inquiries, and book appointments in for our clients and their pets. The ideal candidate will possess excellent communication skills and a passion for helping others.

The position suits a call handler who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.

This is a Full-Time position, working 40 hours per week. Shift times are between 8.30am-7pm. The role is based at our Tooting Veterinary Practice in an office environment however may include occasional front of house reception duties for the practice.

Your average day could include:

  • Answering the phone and booking appointments in a friendly, efficient and caring manner
  • Helping direct clients to the clinic
  • Answering emails and enquiries
  • Ensuring Facebook messages are responded to
  • Scanning documents to patients files
  • Taking payment at time of treatment
  • Advising clients of our Healthcare plan
  • Processing / logging Insurance Claims


About You

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group's operations and vet team recruitment. 

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend.  This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. 

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging work place for their teams.

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