Soft FM Manager

Job Description

Soft FM Manager

£52,194 - £55,323 per annum

This is not a hybrid role – it requires the successful candidate to be present in person in the workplace Monday to Friday, 36 hours per week.

About Us

Newham is one of London's most dynamic and diverse boroughs — and we're proud of it. With over 220 languages spoken and home to some of the capital's most iconic landmarks (think Olympic Park, Westfield Stratford City, and Green Street), Newham is a place full of energy, culture, and opportunity.

We're undergoing rapid transformation with new homes, jobs, and investment reshaping the borough — and now, we're looking for someone like you to be part of that journey.

We are seeking an experienced and proactive Soft Facilities Management Manager to lead the delivery, quality, and compliance of soft FM services across our corporate landlord portfolio. The post holder will oversee a wide range of services and contractors, ensuring our buildings remain safe, welcoming, environmentally compliant, and operationally efficient for colleagues, residents, visitors, and service users.

About the Role

As Soft FM Manager, you will oversee a wide range of services including cleaning, pest control, waste, security, reception, porterage, and building-related support at Newham Dockside, out HQ and a range of sites in 'Area 1'. You'll manage multiple service contracts, in-house teams, and suppliers—ensuring high standards, compliance, and value for money are consistently achieved.

Key areas of responsibility include:

• Cleaning and window cleaning
• Pest control
• Waste and confidential waste management
• Sustainability and environmental compliance
• Security personnel and systems (CCTV, access control, guards)
• Contract monitoring, procurement, and supplier management
• Management of minor maintenance, porterage, reception, and building support services
• Ensuring buildings provide a safe, well-maintained, positive working environment
• Budget management

This is a highly visible role requiring strong relationship management, operational leadership, and an ability to deliver high-quality services consistently across multiple sites.

About You

• Strong experience in facilities management, specifically soft FM services
• Proven contract management and supplier performance monitoring experience
• Good understanding of health and safety, building compliance, and environmental standards
• Excellent leadership and contract management skills
• Excellent stakeholder engagement and communication skills
• Proactive, adaptable, and committed to delivering high-quality, customer-focused services
• Ability to work across multiple sites, build strong relationships, and deliver high-quality services
• Confidence in managing budgets, suppliers, and operational teams.
• Strong organisational and problem-solving abilities, with a commitment to service excellence

Please Note:

This is NOT a hybrid role, but occasional flexible working will be considered subject to the exigencies of the service.

The closing date for the receipt of applications is 21 December However, interest in this job may be high and we therefore reserve the right to close the vacancy early. You will need to outline how you meet the person specification, competencies in the job profile attached and what you are able to bring to the role.

PLEASE NOTE: a supporting statement along with your CV must be submitted to be considered for the role.

Good luck with your application.

Please view JD here

closing date: 21st December 2025

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by .

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.