Online Business Optimisation Manager

About the role

The Online Business Optimisation team is responsible for identifying, driving and evaluating significant opportunities to profitably improve Online trading and/or deliver customer-facing improvements. The role is primarily focused on delivering in-year improvements aligned to seasonal events and is supported by the Online Analytical teams to take an insight-driven approach.

You will be responsible for

• Leading and coordinating the planning and execution of key initiatives to support Online seasonal events (e.g. Christmas, Easter, Summer), ensuring alignment across teams to deliver exceptional customer experiences and meet commercial objectives.
• Supporting tactical response plans to emerging threats or opportunities, ensuring swift action and stakeholder alignment.
• Identifying and prioritising customer-facing optimisation opportunities using data-driven insight from analytics, customer feedback, and commercial performance.
• Driving initiatives that improve customer satisfaction, conversion, and profitability across the Online channel.
• Building strong relationships across Technology, CCEC, Commercial, Fulfilment, and Business Support to enable fast-paced delivery.
• Framing and solving complex problems in a dynamic environment, with a clear focus on customer impact.
• Maintaining awareness of market trends and competitor activity to inform strategic decisions and identify risks or opportunities.

You will need

• Previous e-commerce experience & a passion for retail at high intensity seasonal periods
• Ability to manage and deliver cross functional projects / programmes on time
• Ability to juggle multiple projects under tight timelines
• Strong understanding of financial / commercial and customer performance metrics
• Strong engagement & influencing skills including senior stakeholders
• Clear and concise communication & presentation skills
• Ability to solve complex problems using strong analytical skills in interpreting data and making sound recommendations
• Project management skills desirable
• Able to work in an agile fast-paced environment
• Self-starter and ability to navigate projects and tasks proactively

Whats in it for you?

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more

• Annual bonus scheme of up to 20% of base salary

• Holiday starting at 25 days plus a personal day (plus Bank holidays)

• Private medical insurance

• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave

• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application,
click here
for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.