Night Receptionist

2 weeks ago

Bournemouth BH EL, United Kingdom Michels & Taylor Hotel Management Full time £24,000 - £27,000 per year

Overview

As Night Receptionist, you will provide Front Desk services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits and Food & beverage related tasks as required. A Night Receptionist contributes to the first impressions of our Guests and therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Night Manager and Supervisor are kept fully aware of any relevant feedback from guests and other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary
  • Complete Night Audit procedures as required
  • Assist with Room Service, Bar Service and Conference & Banqueting set up as required
  • Assist the Night Manager in emergency situations

Benefits:

  • Canteen
  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Pay: £12.99 per hour

Benefits:

  • Canteen
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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