Head of Patient

1 week ago

Norwich NR UY, United Kingdom Norfolk and Norwich University Hospital Full time £50,000 - £80,000 per year

To lead on a number of significant engagement initiatives aimed at improving the patient experience and improving the Trusts reputation. To act as a point of expertise in relation to matters concerning patient & public involvement & voice. To work with existing Patient and Carer groups across the trust and within the community on engagement initiatives To identify gaps in patient & public involvement & voice and enable the development of appropriate responses working collaboratively with leadership in NNUH Care Groups and across the N&W Hospitals Group. To act as an ambassador for the organisation at all times and with colleagues to provide visible leadership and proactive communication with staff internally.

To maintain a high level of awareness of relevant research, issues, trends and national strategies for patient & public involvement & voice, ensuring that national and regulatory standards are interpreted and communicated to colleagues across the organisation as appropriate. To develop and implement communication systems and processes, which ensure colleagues at all levels and in all roles, feel fully informed, empowered and able to contribute and participate to relevant engagement debates. To maintain a strong corporate presence, proving leadership, advice, education and supervision to colleagues within and external to the Directorate and across the organisation. To provide leadership and assume overall senior responsibility and accountability for the line management of the Patient Engagement & Equalities team and Voluntary Services.

To provide leadership and management of the national and mandatory patient experience surveys acting as subject expert for all areas. Produce board level papers on progress against planned actions to improve performance. To participate in the provision of support and supervision to all staff on issues relating to patient & public involvement & voice and assist in the development of innovative ways to ensure staff feel supported. To maintain accurate documentation and records of all support provided.

To assist in leading the planning, implementation, delivery and evaluation of strategies and objectives pertaining to patient experience . Please see the attached job description for full details.

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