Head of Operations

4 days ago

Farnham GU QR, United Kingdom FARNHAM MALTINGS Full time £40,000 per year

Please visit for a full job description and application form to apply for this role.

Job Overview

We are seeking an experienced and proactive Head of Operations to oversee the smooth, safe and efficient running of our building, estate and public-facing operations. This role is a key part of the Senior Management Team and is central to maintaining a positive internal culture and exceptional visitor experience.

You will lead multiple operational departments, manage contracts and service providers, ensure regulatory compliance, and support the organisation's strategic development.

Key Responsibilities

Operational Leadership

  • Lead, manage and support the operations, technical, front-of-house, and bar/catering teams.
  • Chair weekly event meetings and ensure the seamless delivery of all events and venue activity.
  • Maintain effective operational systems and oversee the central venue booking system including support with hire rate negotiations and complex bookings.

Building, Estate & Facilities Management

  • Oversee the day-to-day operation of the building and estate, including all service and maintenance contracts.
  • Manage the rental contract and landlord responsibilities
  • Lead planned maintenance, capital projects and long-term building development planning.
  • Work with external contractors to ensure all works are completed safely with RAMS and appropriate checks in place.

Health, Safety & Compliance

  • Hold the position of Designated Premises Supervisor (DPS) and manage all licensing responsibilities.
  • Ensure all Health & Safety systems are in place, up to date and adhered to, including risk assessments, evacuation procedures, training, incident reporting, first aid provision and fire safety.
  • Act as main contact for local authority licensing, Surrey Police licensing and Surrey Fire Service.
  • Review business insurance annually alongside the senior team.

Finance, Contracts & Suppliers

  • Manage operational budgets and negotiate contracts for utilities, security, repairs, maintenance and other services.
  • Oversee contracts for gas, electricity, water, waste management, alarms/monitoring and telephony.
  • Identify opportunities for greater efficiencies and continuous improvement.

Sustainability & Partnerships

  • Play a key role/lead the organisation's environmental strategy as an active member of the Green Team, supporting work towards Net Zero and sustainability targets.
  • Manage the relationship with key exhibitors and private hirers, attending monthly pre-event meetings.

Leadership & Culture

  • Play a key role within the Senior Management Team, contributing to strategic planning and organisational development.
  • Support high-quality staff training and ensure consistent systems and procedures across departments.
  • Promote a positive, collaborative and efficient internal culture.

Minimum Requirements:

  • Experience in leading teams
  • Knowledge of health and safety regulations
  • IOSH or NEBOSH qualification
  • Facilities Management qualification
  • Experience in the maintenance and upkeep of a facility and knowledge of listed buildings
  • Familiar with RAMS (Risk Assessments and Method Statements).

Other

This job description is not exhaustive; the post holder may be required to undertake additional duties as reasonably requested.

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company events
  • Discounted or free food
  • Employee discount
  • Free flu jabs
  • Free parking
  • On-site parking
  • Sick pay
  • Store discount

Work Location: In person

Application deadline: 30/11/2025

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