Care Coordinator

1 week ago

StocktononTees TS HR, United Kingdom Dale Care Ltd - South Full time

Job Description:

Shift Pattern: Stockton 9am-5pm Monday to Friday

Pay: £26,000.00-£26,500.00 per year

Job Description

Responsible for organising and coordinating a team of domiciliary carers

within a given geographical area ensuring that our customer care and

support is covered appropriately and safely and to the highest possible

standard.

Duties to include, but not limited to:

  • Compiling rotas for care workers
  • Assigning care workers to customers, whilst working within our

standards

  • Understanding, organising and recording the availability of all new

care workers

  • Working closely and communicating with other members of the

team, professional bodies and family members to ensure the highest

quality of care

  • Managing customer visits and arranging reviews and quality checks
  • Accepting, allocating and processing referrals for new care packages
  • Accepting and processing changes and amendments to existing care

packages

  • Managing customer visits and arranging reviews and quality checks
  • Monitoring quality through ECM records and weekly KPI reports
  • To maintain a safe working environment for yourself and those

around you by following company Health and Safety and other

related policies at all times.

  • To assess, report and record any hazards and risks which may affect

the health and safety of yourself and those around you.

  • To lead by example by promoting and encouraging staff to follow

company policies and procedures.

Skills and Qualities: As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are

looking for a customer focused candidate that has the ability to multi

task, prioritise, organise and work well under tight deadlines and

pressure.

Experience of working in a fast paced, high volume call environment, you

will be able to deal with queries and enquiries quickly and efficiently.

You must be able to remain calm under pressure and be able to prioritise

tasks and communicate effectively with other members of staff, ensuring

that information is recorded for future reference and passed to the

relevant person in a timely fashion.

Essential qualities:

  • Strong I.T. skills
  • Excellent communication and customer service skills
  • Experience of managing a busy work load
  • Ability to work autonomously and be able to analyse a situation

and take decisive action in a timely manner

Job Types: Full-time, Permanent

Benefits:

  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Schedule:

  • 8 hour shift

Experience:

  • Managing: 1 year (preferred)
  • Care plans: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 50% (preferred)

Work Location: In person

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