Conference and Banqueting Associate

2 weeks ago

Chepstow NP YA, United Kingdom Delta Hotels by Marriott St Pierre Country Club Full time £20,000 - £35,000 per year

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

The impact you'll make: You will enjoy working with a well-synchronized service staff, prepared to do whatever it takes to pull off a flawless event. When the guests arrive, they will be pleased to find your polished appearance and dedication to exceptional service that delights in the details. You will feel a sense of accomplishment knowing that you've impressed each guest with personalized attention.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • Free Meals on Duty: Enjoy complimentary meals while at work.
  • Uniform Provided: A professional uniform is supplied for all employees.
  • Pension Scheme: Participation in The People's Pension.
  • Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
  • Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

  • Set up and break down event spaces for conferences and banquets, ensuring all materials and equipment are in place.
  • Coordinate with the kitchen to manage food and beverage orders for events.
  • Interact with guests to provide exceptional service, taking orders and addressing any inquiries or concerns.
  • Serve food and beverages during events, ensuring adherence to quality and presentation standards.
  • Maintain cleanliness and organisation in all service areas.
  • Monitor guest feedback and implement improvements to enhance the overall guest experience.
  • Follow safety and hygiene protocols to ensure a safe working environment.
  • Assist with inventory management and restocking supplies as needed.
  • Support team members and collaborate to achieve common goals.

Safety and Company Policies:

  • Follow all company and safety and security policies and procedures.
  • Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Communicate with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

  • Related Work Experience: At least 1 year of related work experience in a customer service role.
  • Supervisory Experience: None required.
  • License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott

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