VP, Partner Technology Lead

Job Description:

Role Summary/Purpose:

The VP, Partner Technology Lead will provide client and technology partner integration support for retail LifeStyle Merchants. Responsibilities include implementation and support of payment and financing solutions with clients and technology partners, coordination of post-integration client and technology partner development and/or enhancements initialed by either the client/partner or Synchrony, and the identification and implementation of process efficiencies within integration and support activities.

Our Way of Working

We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Manage day-to-day integration and support activities concurrently with multiple enhancement initiatives requested by clients/technology partners or internal teams.

• Lead the planning and execution of production support for client and technology partners and deliver optimal service to align with contractual service level agreements.

• Drive identification and implementation of opportunities to optimize the speed and ease of our support processes and continually improve the experience for internal teams and external clients and partners.

• Create standard operating procedures for internal support team activities including post-integration support contact information for use by clients' and technology partners' technical support teams as part of integrations' technology operating suite.

• Partner with various internal business functions, as stakeholders, which include but are not limited to Sales, Product teams, and Engineering teams, to foster and maintain strong working relationships to deliver products and services for our clients, providers and customers.

• Interface directly with 3rd party client and technology partners to assist with integration activities and incident resolution.

• Leverage and analyze integration and support data to share thematic insights with various stakeholders to identify opportunities for improvements.

• Ensure compliance against all applicable Synchrony policies and procedures to maintain risk management framework.

• Perform other duties and/or manage special projects when the need arises to meet or exceed business goals and objectives.

Qualifications/Requirements:

• Bachelor's degree with a minimum of 7 years of Information Technology experience, or in lieu of degree, a High School Diploma/GED with a minimum of 10 years of experience in Information Technology.

• 5+ years of experience to include (can be concurrent):

  • Developing and implementing information systems

  • Strong Knowledge & integration experience of Synchrony API's

  • Project management

• Ability to analyze, use structured problem solving and available tools, to troubleshoot incidents and identify root cause, action plans, impact and resolution.

Desired Characteristics:

• Understanding of Business-to-Consumer (B2C) point of sale (POS) processing.

• Strong knowledge and working experience with Application Programming Interfaces (APIs), payment processing channels, acquisition systems, and other supporting technology platforms used within Synchrony.

• Client relationship management experience.

• Experience and knowledge of Agile framework methodologies, including Scrum, Kanban and/or SAFe.

• Developing and executing integration and support test scripts.

• Strong oral and written communication, analytical and critical thinking skills.

• Demonstrated ability to influence, drive change and work effectively across all levels of an organization including 3rd party clients and technology partners.

• Desire to work in a dynamic, fast paced environment and drive continuous improvement for the immediate team, cross-functional stakeholders, processes and provider/customer experience.

Grade/Level: 12

The salary range for this position is 110, ,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months' time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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