Senior Client Host

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.

What you'll be doing…

• Role purpose:

The Senior Client Host is responsible for ensuring the smooth and efficient operation of the client floors. The role provides a warm, professional welcome and ensures client and visitor needs are met efficiently throughout their journey. The primary focus is to ensure a consistent delivery of exceptional service experiences to clients and partners on the client floors, creating memorable service moments.

Key responsibilities

Operational skills and duties

• Consistently deliver high-quality services that meet or exceed client, customer, and company standards.
• Be visibly present near client rooms to welcome and greet clients and their hosts.
• Liaise with Guest Services (GS) to understand the purpose of meetings and where appropriate, address clients by name.
• Strive to exceed client expectations and foster a client-focused environment within the team.
• Oversee daily menu preparation, maintaining a comprehensive understanding of all menus and allergens by working with the catering coordinator and chefs.
• Understand the range of products offered, including food and wine pairings.
• Ensure the highest standards of presentation and cleanliness across all equipment and front-of-house areas.
• Obtain and act on feedback from hosts and clients.
• Maintain a full understanding of the entire visitor journey and proactively coordinate all available services, including catering, IT, AV support, and cleaning.
• Manage and coordinate client responses promptly and professionally.
• Oversee stock management on the floor, adhering to all food hygiene protocols.
• Ensure compliance with all standard operating procedures (SOPs).
• Actively support and implement systems to reduce food waste.
• Carry out any other reasonable requests by management.

Interpersonal skills and duties

• Act as a role model within the team, demonstrating professionalism at all times.
• Communicate clearly and effectively, both verbally and non-verbally, with colleagues, reporting lines, and clients to support visitor excellence.
• Attend all relevant training and development courses as required.
• Collaborate with chefs to ensure food and service are compatible and reflect the required standard and image.

General skills and duties

• Demonstrate initiative, adaptability, flexibility, reliability, strong work standards, tenacity, and effective time management.
• Utilise these skills to deliver efficient, high-quality service to clients and the company.

Brilliant Work Deserves Brilliant Perks

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel

One small thing - we welcome you to apply using the name you feel most comfortable with No need for legal names at this stage.

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you

We Celebrate You

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help

Ready to join us? Hit 'Apply Now' and let's chat