Head of Traincrew Resources

1 day ago

Birmingham, Birmingham, United Kingdom London Northwestern & West Midlands Railways Full time £60,000 - £100,000 per year
Description

An exciting opportunity has arisen to join us as our Head of Traincrew Resources.

You will lead the planning, allocation, and operational deployment of Drivers and Senior Conductors to ensure a safe, reliable, and efficient train service across our network. You will own both the day-day and strategic resourcing, including roster delivery, rest day working, disruption recovery, and the application of resource agreements.

If you have senior leadership experience, within a complex operational environment and an understanding of traincrew operations, this could be the next role for you.

Key Responsibilities
  • Lead strategy and planning for traincrew resourcing to meet current and future operational needs.
  • Develop forecasting models and KPIs to track recruitment, training, attrition, and coverage costs.
  • Build strong communication with Train Planning, Finance, and traincrew management teams for aligned delivery.
  • Manage departmental budget and influence resource expenditure for efficiency and performance.
  • Support collective bargaining and implement agreements to maximise availability and minimise risk.
  • Drive adoption of new technology for rostering, planning, and deployment improvements.
  • Manage industrial relations risk and ensure compliance with agreements.
  • Deliver resourcing for fleet projects, timetable changes, and engineering works on time.
  • Lead resource recovery during service disruption to maintain operational continuity.
Skills, Knowledge and Expertise
  • Experience in managing industrial relations and applying collective agreements effectively.
  • Understanding of traincrew operations, rostering, and diagramming processes.
  • Commercially acumen with experience in budget ownership, cost control, and building business cases.
  • Skilled in resource management systems (e.g., CrewPlan, Genius, Integrale) and data analysis for decision-making.
  • Strategic thinker with resilience and ability to balance long-term planning and short-term delivery.
  • Experienced in leading dispersed teams and driving engagement in a matrix environment.
  • Excellent communication and stakeholder management skills, including negotiation and influencing.
  • Proficient in risk management and scenario planning for service recovery and industrial action.
  • Strong knowledge of safety and compliance standards with commitment to safe working practices.
Benefits
  • Defined Benefit pension – one of the best in the UK
  • Private Healthcare
  • Free travel on all our trains and 75% off all other train company travel tickets
  • Hybrid working - 2-3 days in Birmingham office
  • Retail discounts
  • Career development opportunities
About London Northwestern & West Midlands Railways

We are proud to operate two new railway brands for and to the Midlands, the North West and London.

In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton.

Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.

Both services are operated by West Midlands Trains Ltd, part of Transport UK.

Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay.

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