Supervisor

Role: Food Retail Store Supervisor - Franchise 

Hours: Full-Time/Permanent 

Location: Borough of Kingston/Sutton 

Company: Iceking 

Overview

Iceking have recently partnered with M&S as a food retail franchise partner and we are looking to appoint an experienced Store Supervisor to join our Food team. Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors.  As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture. 

M&S is changing, and it's changing fast As part of theirs and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Leaders.  M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love.  Iceking are excited and proud to be part of that transformational journey. 

Purpose

Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountabilityRole model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customersRecruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and regionEnsure colleagues understand and are motivated to deliver their partSupport the store to trade safely and legally, protecting Customers, Colleagues and the M&S brandSupports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI'sSupports the delivery and embedding of the business transformation plan and change initiatives for their areaDelivers great standards and service by setting clear expectations with store colleaguesCreate the right culture, role modelling new digital ways of working and leadership behavioursCreate a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell wellDeliver brilliant basics through the teamSeeks customer feedback and takes action to deliver improvementUses data and insight to improve customer instore experience, improve the operation and drive performanceSupport the delivery of Plan ARegularly review individual performance through quality conversations, managing underperformance where required and celebrating successRecruit for the team, ensuring new starters have a brilliant onboarding experienceDeliver all line management activities in line with company process and policyBuild an active working partnership with BIG, provide feedback and support the development of BIG repsDeliver operational excellence to maximise product availability, minimise stock and cash lossEnsure process and task is delivered in line with business expectation and operating standards allocating resource accordinglyMaintain a safe and legal store environmentSupports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

Ability to lead a team to deliver excellent customer service and KPI's across the storeCreate the right culture, role modelling new digital ways of working and leadership behavioursHas a good understanding and up to date knowledge of commercial, visual, operational and people processes and systemsUses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profitGood working knowledge of VM principlesGood level of digital capability and an understanding and use of all systemsGood knowledge of the legal requirements across their area of accountability and the storeKnowledge of our people policies and managing performance within a teamThe ability to have difficult conversations with effective resolutions with colleaguesGood communicator and listener who will inspire, share their knowledge and best practices with othersAbility to plan and review across the week and the monthAbility to deliver under pressure demonstrating resilienceAbility to build and maintain relationships with key stakeholders across the store and regionDemonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities

Successfully embeds change for lasting commercial impact and resultsAddresses beliefs and mindsets around resistance to change and supports colleagues in adaptingTakes ownership and accountability for the success of their teamSpends time coaching colleagues to accelerate performance and personal growthRecognises high performance and supports poor performers to improveShows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work areUses customer feedback and market trends to guide teams workHelps teams understand information and business messages by actively seeking out opinions and asking questionsUses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleaguesSeeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

CustomersColleaguesStore LeadershipRegional LeadershipBIG

What's in it for you?  

• Holiday Entitlement 5.6 weeks (28 days) – which increases with service 

• First class welcome with a tailored 12-week induction in your training store 

• Options to progress – it's something we're proud of at Iceking

 About the application process  

You'll initially complete a short online application form, if your application is successful you will move to the first stage and present a business case a video interview. If successful after this stage, you'll be invited to an in-person interview, which will be the final stage. 

 Iceking is ready to push boundaries and that's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. We are committed to an active inclusive, diverse and equal opportunity place to work, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. 

 If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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