Claims Advocate

7 days ago

Chelmsford, Essex, United Kingdom Aon Corporation Full time

Claims Advocate - Financial Lines

Are you an experienced Financial Lines Claims professional, ideally with knowledge of London Market claims processes and procedures?

Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the world's most recognised Financial Institutions?

If so, we have a fantastic hybrid role with flexibility to work both virtually and from our flagship London or Chelmsford offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this exciting role, you will be primarily responsible for the management, strategy and process for the notification, agreement, collection and successful settlement of a portfolio of Financial Lines claims. Your key responsibilities will include:

  • Working with large financial institutions from all over the world, you will lead the claims process collaborating with our network offices.  
  • First notification of loss for D&O, PI and Crime claims.
  • Negotiation and liaison with markets, clients, placement teams, specialists, network offices, underwriters and appointed authorities (loss adjusters, lawyers etc).
  • Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment.
  • Negotiate the payment and settlement of claims with clients and underwriters.
  • Coordinate discussions and, where appropriate, meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
  • Engage with the Head of Financial lines Advocacy in the strategy to conclude contentious claims
  • Attend meetings with international clients and brokers in London. 

How this opportunity is different

Our Global Claims team at Aon is truly welcoming and team focused. We have a wealth of experience on hand ready to coach and mentor new members of the team to become the very best Claims Specialists that they can be. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities this is a phenomenal opportunity and time to join our team.

Skills and experience that will lead to success

  • Experience Dealing with claims from First Notification of Loss to resolution.
  • Knowledge of Financial Lines, D&O and PI coverage analysis with the confidence to coordinate and initiate discussions with our networks, clients, underwriters and experts.
  • Experience of the CLASS and ECF Processing system (preferable)
  • Proficient in word and excel
  • Strong Interpersonal skills
  • Can be from either an Broker or Insurer background.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

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