Reception Care Co-Ordinator

2 weeks ago


Southampton SO JA, United Kingdom Stoneham Lane Surgery Full time £18,000 - £25,000 per year

The following are the core responsibilities of the reception care coordinator. On occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload/staffing levels: a. Meet, greet and welcome all patients and visitors, ensure checked in b. Process and monitor the practice appointment system c.

Answer incoming phone calls promptly, transferring calls and handling callers requests appropriately and timely d. Confirm patients contact details, check mobiles and address is in catchment area e. Record data on SystmOne Clinical System and other approved templates f. Input data into the patients healthcare records as necessary g.

Process repeat prescriptions, ensuring they are processed accurately and efficiently h. Scanning of patient related documentation, attaching to patients healthcare records i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team j.

Photocopy documentation and medical records as required k. Support all administrative staff, providing cover during staff absences. l. Support all clinical staff with general tasks as requested.

m. Respond to, patients, team members and external agency requests n. Maintain a clean, tidy, effective working area at all times o. Monitor security/CCTV maintain the reception and waiting areas + notice boards p.

Signpost patients to the correct service, manage all queries efficiently q. Work extended hours clinics as required Sessions are worked over 4 days as follows: hours per week non-negotiable+ overtime as required Monday Morning hours) Tuesday Morning hours) Wednesday All Day & hours) Thursday DAY OFF Friday Morning hours) Flexibility with working hours/reception or admin sessions to maintain the smooth running of the practice and safe working is required, adhoc overtime and additional vaccination sessions will be required of all candidates. If you have not heard from us within 2 weeks from the closing date you have not been successful


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