Business Development Representative

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises.  Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.  Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Key Responsibilities: 

Traditional BDM Responsibilities 

• Deliver agreed annual sales target for Rental New Business
• Manage and co-ordinate all commercial aspects of new business daily, with a focus of driving sales into SME profile prospective accounts.
• Report and forecast at the sales meeting and via the CRM system the activity and opportunities that exist within your portfolio.
• Qualify your prospects, deliver tailored software demonstrations and expertly review their current state and future desired state and demonstrate the value our solutions will deliver in between.
• Identify Office Edition customers prime for migration to OnRent
• Provide detailed solutions meetings with any level of customers, from staff on the shop floor right up to c-level execs.
• Provide statement of works handovers to the professional services team ensuring your solutions and the customers needs are handed over accurately and precisely.
• You will be in control of all commercial aspects of the solution with the full support of the inspHire business
• Attend industry shows to showcase our products to prospective customers.

OnRent BDM Responsibilities

• Liaise internally and externally to manage specific prospects and influence solutions. 
• Reach out to new trial sign ups of OnRent within the set team KPI. 
• Nurture prospective customers throughout their 30-day trial. This includes working through an onboarding plan to ensure the customer has their data imported and are trained in how to use the system.
• Ask the correct qualifying questions to prospective customers to ensure we are pairing their business with the correct software product in our portfolio.
• Maintain our business database by inputting new leads, trial sign ups and customers as they come in.
• Re-engage previous trialists and generate new business leads using telephone calls and other tools such as LinkedIn. 
• Provide aftersales care and proactive customer management, to ensure all customers are using the system and remaining on board. 
• Ensure customer retention is in line with business targets.
• Contact lost customers to understand their reasons for leaving, to pass on user feedback to our Product Management and Development teams to help us continuously improve our products and processes.
• Occasionally provide online demonstrations/onboarding sessions at 7am to prospective customers in Australia.
• Take part in ad-hoc projects/responsibilities as required by the Online Sales Manager.
• Keep up to date with all products in the rental division 

Skills, Knowledge and Experience:

Essential

• Strong commercial awareness in all areas
• Demonstrable experience of working in a software solution sales environment
• Excellent technical understanding from an application and technology perspective
• Demonstrable success in a similar role
• Excellent communication skills
• Ability to build effective relationships at all levels
• Proactive in approach
• Self-motivated 
• Ability to hunt own leads 
• Ability to deliver presentations tailored to audience needs
• Ability to work under pressure in a fast-paced environment
• Always display a "customer first" attitude
• Ability to troubleshoot and answer technical questions 
• Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism
• Consistently produce high quality and detailed work

Desirable

• Knowledge of ERP or business IT systems
• Appreciation for all products and services in the offering

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. 

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.