Client systems and access coordinator

7 days ago

St Helens, St. Helens, United Kingdom Linaker Full time

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker's heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients' architecture and, ultimately, an extension of your business, a part of one team.

ABOUT THE ROLE

You will arrange permits for site access for PPM and reactive work, update stakeholders and client systems with necessary information and ensuring our processes for application and information is correct. Ensure all client systems are updated with latest status of works manually where there is no API. If there is an API monitor API performance and ensure reporting matches across platforms, drive performance metrics. Develop expertise in client systems and identify risks or trends for resolution.

WHAT YOU WILLBE RESPONSIBLE FOR

  • Coordinate the acquisition of all necessary permits required for both reactive and planned works.
  • Promptly escalate any issues impacting the achievement of SLAs, ensuring that all mitigation actions and notes are accurately updated within both internal and client systems, where applicable.
  • Oversee APIs for client third-party systems to verify functionality, identifying and communicating any challenges or malfunctions.
  • Attain a comprehensive understanding of all clients third-party systems to enhance operational performance on these platforms.
  • Track job progress by maintaining accurate, current records for clients, engineers, and stakeholders, ensuring all system entries are precise.
  • Review completed documentation to confirm alignment with scope and initiate related jobs or quotations when appropriate.
  • Contribute to the preparation of internal and client reports, compiling relevant data efficiently.
  • Escalate unresolved or urgent matters promptly to the designated champion or management team.
  • Foster strong working relationships both internally and externally.
  • Collaborate effectively with cross-functional teams to enhance the client experience and reduce escalations.
  • Support the preparation of both internal and client-facing reports, gathering and organising pertinent data.

WHAT WE ARE LOOKING FOR

  • Good basic written and numerical skills and comfortable working with Microsoft office.
  • Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
  • Ideally experience of working in a fast-paced helpdesk.
  • A bonus would be if you have experience working for a service provider with an understanding of SLA's, KPI's, compliance, quote turnaround etc. (not a dealbreaker if you don't).
  • Previous experience of working to deadlines and multitask.
  • A background / understanding of general engineering practices (a nice to have but not essential).
  • A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
  • Strong relationship management skills – internal and external.

THE PACKAGE

  • Competitive Starting salary.
  • Monday – Friday 8:00am – 17:00pm
  • Flexibility of Hybrid working - 1 x day from home.
  • Full training by a supportive friendly team.
  • Auto enrolment in the company pension scheme.
  • Modern, comfortable offices with an endless supply of coffee and tea.
  • Free parking but also accessible via public transport.
  • Annual summer conferences.
  • Health care and medical insurance available after qualifying period.

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