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Customer Support Technician
2 weeks ago
Department:
Claims Management
Location:
Stoke
Description
**New Challenge Supportive Management
The successful candidate must have customer service and administrative experience and be able to work in Stoke on a hybrid basis after training**
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
Your New Role
What will your day look like:
Customer Interactions:
Handle client and direct customer interactions with professionalism and knowledge, always keeping "Treating Customers Fairly" in mind.
Accurate Data Entry:
Input new claims accurately, adhering to service guidelines.
Appointment Management:
Call customers to arrange inspection appointments, proactively managing your own diary reminders.
Email and Call Handling:
Manage company claim-related email inboxes and handle inbound calls.
Team Player:
Contribute positively to our collaborative teamwork and foster a great overall culture.
What You'll Bring to the Role
- Communication Skills:
Strong written and verbal communication skills, coupled with excellent customer service abilities - Fast-Paced Environment:
Thrive in a dynamic, target-driven setting - Problem-Solving:
Tackle challenges head-on with strong problem-solving skills - Tech-Savvy:
Proficient in IT, with a keen eye for detail
Not sure you meet all qualifications? Let us decide Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
- Join us and enjoy our ever-evolving benefits, including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution at 5%
- Life Assurance (4 x basic salary)
- Development, training, and professional qualification