WW Coach

1 week ago

London, Greater London, United Kingdom WeightWatchers Full time £24,000 - £40,000 per year

WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

*Position Description for WW Studio Coach
Reports To: Area Manager*
Location/Department: Studio-based****
A WW Studio Coach inspires and supports members on their wellness and weight loss journey, helping them build healthy habits through better eating, increased movement, and mindset shifts. They create an inclusive, in-person community by facilitating branded, member-focused workshops centered on wellness and habit building.

*Essential Duties and Responsibilities:*

  • Driving Member Recruitment/ Retention and WW Business:
  • Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
  • Delivers excellent experience to drive member referrals and workshop growth
  • Cultivates member engagement with WW program and tools and ensures member satisfaction with in workshop experience
  • Leverages social media and internal platforms to engage with the WW community and to support in workshop growth and member retention
  • Identifies members' needs and goals through effective questioning skills and active listening to tailor recommendations of WW programmes and offerings.
  • Provide follow-up and support to encourage members' to return to the workshop/engage with the brand.

*Delivering Workshop Experience:*

  • Inspire members to adopt healthy habits, celebrate progress, and achieve weight health goals through genuine, caring interactions.
  • Foster a welcoming, enjoyable, and safe community for WW members to connect.
  • Build rapport through one to one and group interactions, sharing relevant tools and knowledge, and promoting awareness of choices.
  • Act as an expert in WW's scientifically-proven methodology (moving, mindset, food program) for healthy habits, weight loss, and holistic wellness.
  • Personalise experiences through active listening, open questioning to understand the "why," and meaningful conversations about wellness goals.
  • Host interactive workshop discussions using coaching and facilitation to ensure all members feel included and part of the community.
  • Provide superior hospitality and personalised service during wellness check-ins.
  • Have expert knowledge of all the WW programme
  • Prepare for workshops by understanding the weekly topic's relevance to members' goals.
  • Remain current on all WW training, products, and wellness/diet trends.
  • Perform required administrative and workshop operational tasks.

*Community Involvement:*

  • Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness
  • Acts as a WW brand ambassador and anticipates community's needs
  • Builds strong connections within the community and executes WW marketing locally as required

Job Factors/Work Environment

  • Ability to work with minimal supervision
  • Perform some work from home
  • Ability/willingness to work in multiple locations within designated travel area

Desired Position Qualifications

  • Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve

wellness and weight health goals

  • Experience in using social media platforms (e.g. Facebook and Instagram)
  • Superior customer service experience
  • Facilitation experience or previous coaching skills
  • Business acumen
  • Excellent active listening and communication skills
  • Computer skills (Google & Microsoft Office suite, web-based applications)

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.
At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

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