WW Coach

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.Position Description for WW Studio CoachReports To: Area ManagerLocation/Department: Studio-basedA WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The WW Studio Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy habits.Essential Duties and Responsibilities:Driving Member Recruitment/ Retention and WW Business:Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standardsDelivers excellent experience to drive member referrals and workshop growthCultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experienceLeverages social media and other platforms to engage with the WW community and to support in workshop growth and member retentionIdentifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habitsMaintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studioDelivering Workshop Experience: Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactionsConnects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel likethey are part of WWEstablishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are makingServes as expert in WW’s scientifically-proven methodology for building healthy habits,weight loss, and holistic wellness, incorporating moving, mindset, and the WW food programCreates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through demonstrating active listening using an open approach, shows interest in every interaction by asking questions in a positive, non-judgmental way, seeking to understand the “why.” Uses effective questioning and active listening skills andholds meaningful conversations to understand members’ personal wellness and weight loss goals.Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included, involved, and invited to participate and part of the WW communityDuring wellness check-ins, connects with and welcomes waiting members with superior level of hospitality, personalisation, and member serviceTakes the lead within the studio team to ensure an excellent member experienceDemonstrates knowledge and awareness of wellness and diet/weight loss trends, and deeplyunderstands, promotes, and effectively explains the WW science-based programHas expert knowledge and understanding of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail productsPrepares for workshop by understanding weekly topic and relevance to members’ personalwellness and weight loss goalsRemains up-to-date and current on all WW training and products and on wellness anddiet/weight loss trendsPerforms other administrative and studio-related and operational tasks as requiredCommunity Involvement:Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awarenessActs as a WW brand ambassador and anticipates community’s needsRepresents the WW brand at internal and external community eventsBuilds strong connections within the community and executes WW marketing locally as requiredThis job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.Our Impact BehavioursTake Big Bites: We’re gutsy go-getters who make it happen.Be On Point: We deliver on the right things with speed and excellence.Move Together: We champion the mission as one global team.Care Fiercely: We embody kindness that’s honest — never sugar coated.Functional CompetenciesEmpathyExcellent active listening and communication skillsPrioritisationTime managementMember focusedJob Factors/Work EnvironmentAbility to work with minimal supervisionPerform some work from homeAbility/willingness to work in multiple locations within designated travel areaWork in one specific role with option to serve in more than one rolePosition QualificationsPassion for the WW brand, wellness and healthy lifestyle, and supporting others to achievewellness and weight loss goalsSavvy in using social media platforms (e.g. Facebook and Instagram)Superior customer service experienceAccomplished facilitator with coaching experienceBusiness acumenExperience with point of sale/point of purchase technologyMust own a smartphoneExcellent active listening and communication skillsComputer skills (Google & Microsoft Office suite, web-based applications)Minimum shift/hours availability may applyAt WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.