Support Worker

5 days ago

Luton, Luton, United Kingdom Response Personnel Full time £25,000 - £26,000 per year

Support Worker (Assistant Resident Coach)

Salary: £25,000 - £26,000 – dependent on experience (Pro rata)

Permanent, Part Time

22 hours a week (Monday to Friday)

Full clean driving licence and access to your own vehicle for work purposes required ideally.

Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company.

Purpose: Support Worker

As an Assistant Resident Coach you will be the primary supporter for residents working with the Resident Coaches to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team.

Responsibilities: Support Worker

  • Comprehensive delivery of the service to residents.
  • Work in a psychologically informed way, coaching residents in a person-centred way.
  • Working collaboratively with the Resident Coaching Team to support each other to ensure that residents always receive a consistent standard of positive attitude and appropriate behaviour in the delivery of the service.
  • Carry out holistic assessments of new residents following referrals, devise and implement support plans and risk management plans.
  • Carry out daily recordings to evidence the support given and ensure the internal system reflects any changes relating to the resident.
  • Efficiently liaise with other professionals when needed such as social workers, solicitors, translators, police and education providers.
  • Conduct daily coaching sessions.
  • Support all residents on-site and manage your own case load of clients by organising and conducting coaching sessions, attending professionals' meetings, making referrals to external agencies if needed and offering person-centred support.
  • Think creatively and practically to deliver the best possible support.
  • Provide assistance relating to benefit claims and personal contribution charges.
  • Support residents to learn independent life skills to enable a successful, planned move-on into the community.
  • Participate in reflective practice sessions with the team with regards to supporting residents with complex needs.
  • Utilise knowledge, skills and experience to recognise difficult or challenging resident situations and use appropriate skills to support colleagues to influence and bring about positive change to the residents' behaviour.
  • Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
  • Attending networking and partnership meetings to gain support and ideas from external organisations.
  • Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
  • Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.

Skills / Experience – Support Worker

  • Working with vulnerable people
  • Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
  • Psychological insight
  • Diversity/equalities
  • Empathy
  • Personal resilience
  • Listening skills
  • Excellent communicator - building trust
  • Creative thinker, problem solver
  • Confident decision maker
  • Self-motivated/accountable
  • Self-management/collaboration with others
  • Planning skills
  • Excellent literacy
  • Good IT literacy, digitally inclusive

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