Head of Everyday Banking

We have been named a Top 10 "Most Loved Workplace" for the second year running At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• As Interim Head of Everyday Banking Products you will own the Banks portfolio of Current Accounts, Savings Accounts together with our range of complementary payments and services including FX and Debit Cards. The role spans all the Banks key customer segments including Personal, Private, Small Business, Commercial, Corporate and Partnerships.
• You will own the near term commercial planning and performance for your portfolio of products, making clear recommendations for changes to optimise customer and commercial outcomes, working collaboratively with the Head of Delivery & Controls and Head of Forecasting and Optimisation together with a range of stakeholders from across the Bank.
• You will use data and insight to manage your portfolio of products through the full product lifecycle – from new product development, in-life optimisation to product closure – delivering products that deliver positive customer outcomes and drive commercial growth.
• You will work collaboratively with Product Owners to ensure all technical changes are prioritised in-line with the Banks methodology and aligned to the Banks strategy.
• You will own the risk, controls, conduct and customer outcomes for your portfolio of products working collaboratively with the Head of Delivery & Controls plus first and second line risk teams. You will ensure that key processes within the team are clearly documented in-line with the Banks standards.
• You will drive a positive risk culture in the team ensuring decisions are taken that understand and appropriately mitigate the risks associated with the decision and ultimately drive good customer outcomes.
• You will drive a culture of collaboration across the team and the wider stakeholder ecosystem to ensure the best outcomes for colleagues and customers through a robust engagement and challenge process.
• You will be change maker – always looking for opportunities to improve performance, optimise processes and bring new technology and thinking into the Bank.
• You will manage a range of supplier relationships including Mastercard and third party integrations from a commercial and propositional perspective.
• You will lead and coach a team of Senior Product Managers and Product Managers.
• You will keep your 'finger on the pulse' of trends and opportunities, via customer research and market analysis.
• You will be able to communicate and influence a range of stakeholders – this will include the Banks ExCo and Senior Leadership Team.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Strong commercial understanding and management skills.
• Able to create compelling business cases.
• You will be confident at decision making and problem solving, ensuring you take account of different perspectives while assessing and controlling risk.
• You will be able to balance strategic and tactical thinking
• You will be a strong communicator, able to distil complex topics and communicate simple and pragmatic solutions as well as influence senior stakeholders.
• You will be experienced at coaching and mentoring colleagues in product management practices, leading from the front by example.
• You will have line management experience.
• You will be able to work with 3rd party analytical tools (e.g. PowerBI) and excel to provide insight.
• You will be able to drive a collaborative culture across a multi-functional team/wide range of stakeholders.
• Flexible, can-do approach and positive outlook in everything you do.
• Genuine interest in your discipline and desire to make a difference.
• You will need to be organised and great at planning ahead, as well as being able to prioritise and manage your time.
• You will have a deep understanding of Everyday Banking Products
• You will have experience of setting strategy and achieving buy-in from stakeholders
• You will have broad and deep understanding of customer needs, sources of insight and segmentation
• You will have deep knowledge about the latest developments in the Banking market, customer insights and wider innovation we can learn from
• You will have deep knowledge about risk and regulatory developments

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU An AMAZEING colleague to move into this FANtastic new role
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck