Operations Specialist

3 days ago

Dorking, Surrey, United Kingdom Rockpool Recruitment Full time

Operations Specialist

Our client, an award-winning tour operator, specialises in tailor-made holidays and school trips worldwide. The Education division, partnered with the Geographical Association, is a UK leader, offering exceptional customer service from their office in Surrey.

Operations Specialist – What Will I be doing?

  • As an Operations Specialist, you'll provide destination expertise and guide customers through the booking process.
  • Assist teachers through the booking journey.
  • Create detailed itineraries, aligning with company timelines.
  • Generate accurate quotes, checklists, and final documents.
  • Maintain a departures checklist, sending reminders for required information.
  • Process amendments and upsell products for maximum revenue.
  • Resolve in-resort issues promptly, ensuring high customer service.

Operations Specialist – What experience do I need?

  • If you have a passion for travel, diverse cultures, and a proven track record in operations or teaching, you could be the ideal candidate.
  • Maintain excellent knowledge of assigned regions and products.
  • Proficient use of the in-house reservations system.
  • Deliver information presentations in schools or virtually.
  • Flexibility, adaptability, strong attention to detail, numeracy, and excellent communication skills.
  • Customer service, influencing, and negotiating skills.
  • Confidence in using Office365.

Operations Specialist

The hours are Monday-Friday, 9 am to 5 pm. Flexible hybrid working with a mix of office and remote work. Annual leave aligns with school holidays. Salary £27K - £29K, day off volunteering, Health Cash plan, pension, staff travel discounts and fam trips. Ongoing training and career development. This is a wonderful place to work

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