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WIN04036 B&Q Doncaster Customer Service Home Delivery Driver
2 weeks ago
Salary £39,208.98 per annum
You will be working a 48-hour week working Tuesday to Saturdays. We specialise in delivering home improvement products on behalf of the UK's largest DIY retailer to private households. This role is key to the success of our business.
This role is vital to the success of our business, and we value drivers who share our dedication to quality and customer satisfaction. Join Wincanton and become a part of a team where you're appreciated, supported, and empowered to succeed
Key Responsibilities
Provide coaching and training on driving hours / manual entries to colleagues and new starters.
- Carry out driving assessment annually for core colleagues and pre-employment assessments where necessary.
- Carry out any re-training identified as required from annual assessments.
- Monitor infringements and carry out re-training where required.
- Carry out delivery point assessments for store deliveries.
- Accident and Investigation support
- Be the point of contact for the driving population regarding training needs, tachograph compliance and on day access issues.
- Ensure Driver inductions are carried out in accordance with the company policies and procedures, and all mandatory online courses are completed within set time frames.
- Driver CPC management – ensuring all driver CPC details are kept up to date and courses are arranged when needed.
- Ensure Company core values are followed.
- Safe Systems of Work are trained to all colleagues.
- Carry out Drugs and Alcohol testing.
- Maintain all training documentation.
- Provide a professional driving service and meet and exceed expectations of our customers.
- Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
- Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting
- Ensuring compliance with Transport driving regulations and working time regulations.
- Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous
improvement
- Driver Assessor qualification is desirable
Previous retail and commercial driving experience is desirable
Multi drop experience is desirable
Experience & Qualifications
- Valid Licensing: Hold an in-date, valid Class 2 licence, CPC licence, and Digi Card.
- Good Driving Record: Have no more than 3 points on your licence.
- Professional Presentation: Maintain a smart appearance and bring excellent customer service skills with a keen eye for detail.
- Flexibility & Punctuality: Show flexibility in shifts and duties with reliable timekeeping.
- Time-Critical Service: Provide efficient, on-time delivery service, meeting targets agreed upon by both the customer and Wincanton.
- Experience behind the Wheel: Previous retail or commercial driving experience is preferred, and multi-drop experience is an advantage.
- Physical Capability: Due to the nature of the role, heavy lifting is required daily. You'll handle bulky items such as washing machines, kitchen units, and worktops as part of a two-person team.
Note: A DBS check will be conducted for all successful applicants.
We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary. We value our team and are committed to offering a positive, supportive work environment, competitive pay, and opportunities to grow with us.
Benefits We Offer
- Competitive Pay: Earn £39,208.98 per annum
- Employee Discounts: Enjoy a 20% discount at B&Q following a successful probation period. On site Gym, Subsidised Canteen and Free Parking, Pension scheme available and EV charging available on site.
- Wellbeing Support: Access to our Employee Assistance Programme.
- Career Growth: We provide extensive training and development, including customer service and management programs, along with opportunities for career advancement.
- Recognition & Rewards: Take part in recognition schemes, and enjoy perks such as childcare vouchers, RAC discounts, e-vouchers, and leisure and supermarket savings.
- Pension: Enrol in our company pension scheme with employer contributions that help
you plan for the long haul.
These are just some of the reasons why Wincanton Part of GXO is a fantastic place to build your career. Apply today, and let's hit the road together – we're excited to see where you can take us
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer 'dark stores'; two-person home delivery; fleet and transport management; and network optimisation for many of the UK's best-known companies.
