UK Nurse Director

We are part of a leading international group of fertility specialists, including CREATE Fertility, ABC IVF, Vitanova and IVI UK, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,
gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.

Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

Please note, this role sits within IVI RMA, covering the Northern Europe region

ROLE PURPOSE

The UK Nurse Director is a key member of the UK Leadership Team, serving as the professional nursing lead across all UK clinics. The UK Nurse Director is responsible for nursing governance, clinical quality, workforce leadership and the implementation of nursing protocols that ensure the highest standards of patient safety and care.

The UK Nurse Director is accountable for all nursing processes and KPIs across the UK, including the delivery of safe, effective, patient-centred care and supporting commercially aligned service delivery.

This includes line management, development, and performance oversight of nursing teams across the organisation, and close collaboration with Medical Affairs, Operations, HR, and Quality colleagues.

KEY RESPONSIBILITIES

Reporting to the UK Medical Director, serving as the national nursing lead and key partner to the UK clinical and operational leadership teams, the UK Nurse Director leads all nursing functions to drive consistent standards, regulatory compliance, and service excellence, including but not limited to the following:

• Leadership of the national nursing team, including Lead Nurses, Nurse Managers, Fertility Nurses, and other roles introduced as the nursing structure evolves
• Collaboration with Deputy Medical Director and Medical Affairs colleagues on the development, revision, and updating of clinical and nursing protocols, pathways, and strategic projects
• Establishment, control and monitoring of nursing processes in line with Group policies to ensure effectiveness, safety and operational consistency
• Acting as the central representative for the nursing profession in the UK, coordinating communication flows, providing guidance and ensuring nursing alignment across all clinics
• Collaboration with HR and L&D to deliver continuous professional development, internal training and structured competency pathways for all nursing staff
• Leadership in the design, execution and improvement of both clinical and non-clinical processes to reduce patient safety risks and enhance quality of care
• Promotion of a strong safety culture, ensuring nursing teams understand and adhere to patient safety risk management principles
• Identification, documentation, reporting and management of patient safety risks, including implementing required actions instructed by Medical Affairs
• Ensuring full compliance with HFEA, NMC, BFS guidance and other relevant regulatory and professional bodies
• Oversight of clinical success metrics, supporting underperforming nurses through targeted training, one-to-one development, and audit monitoring
• Support for recruitment through CV screening, interviewing and workforce planning
• Collaboration with clinics on equipment training, capital expenditure requests and ensuring appropriate nursing resources are maintained
• Leadership of SOP development updates and implementation, ensuring clinics adopt and deliver all required standards, including training Lead Nurses in SOP compliance
• Active involvement in IVI Group projects, representing the UK in group-wide nursing and clinical initiatives
• Acting as the primary UK contact for data and information requests from Helix or Group functions
• Participation in leadership activities with CMO/COOs to support overall performance improvement across clinics, including involvement in performance or conduct management relating to nursing staff
• Quarterly audit of nursing performance data to support quality reviews and clinical improvement plans
• Contribution to patient pathway optimisation, service efficiency reviews and assessment of workforce capability, resource needs and equipment alignment
• Review of business cases for nursing-related equipment and capital expenditure requests with Finance
• Support for clinic-level complaint resolution, including resolving local complaints with Clinical Directors and managing serious issues with the Quality and Complaints Director
• Development and delivery of complaint-handling training to strengthen nursing team capability

EXPERIENCE/PERSONAL SPECIFICATION

• Registered Nurse (NMC) with no restrictions
• Significant leadership experience within a regulated healthcare environment, ideally within fertility or women's health
• Minimum 5 years' experience working within an IVF unit
• Demonstrable experience implementing clinical protocols, improving patient safety and managing clinical risks
• Proven track record in leading multi-site nursing teams and driving performance improvement
• Experience working with regulatory frameworks including HFEA, NMC, BFS and internal governance structures
• Competence in workforce development, training frameworks and clinical competency assessment
• Strong operational understanding with the ability to support commercial and service efficiency objectives

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, clients, staff and Create Health Clinics' business in accordance with the HFEA Code of Practice, the Code of Confidentiality of Personal Health Data, the Korner Report on confidentiality, the Data Protection Act 1998 and Caldecott principals.

CONSCIENTIOUS OBJECTION

The Human Fertilisation and Embryology Act 1990 specifies that "No person who has a conscientious objection to participating in any activity governed by this Act shall be under any duty, however arising, to do so. In any legal proceedings the burden of proof of conscientious objection shall rest on the person claiming to rely on it."

HEALTH & SAFETY

Employees must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

RISK ENGAGEMENT

All staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to co-operate with any investigations undertaken.

EQUAL OPPORTUNITY

Create Health Clinic has adopted an Equal Opportunities Policy and all employees must be aware of their obligations to abide by the spirit and nature of the Policy to avoid direct, and indirect, discrimination.

CONFLICT OF INTEREST

Create Fertility and IVI RMA is responsible for ensuring that the service provided for patients in its care meet the highest standard. Equally, it is responsible for ensuring that staff do not benefit their family or friends.