FOH Operations Manager

Salary: £32,000 per annum excluding gratuities (approx £600-£900 per month).

Contract Type: Full-time

Working Hours: 40 Hours per week

About Us

Andalucia Tapas & Wine Bar is a vibrant, thriving tapas restaurant located in the heart of Ferring, West Sussex, known for delivering outstanding food, drink, and memorable guest experiences. Whether it's a busy service, an evening of cocktails, or a bespoke private event, we are passionate about creating standout moments. We're now seeking a driven and service-led Operations & Events Manager to join our leadership team.

Role Overview

We are seeking a passionate and experienced FOH Operations Manager to join our team and lead our dynamic hospitality operation. This is a hands-on role for someone who thrives on delivering high standards, motivating teams and creating memorable guest experiences both day-to-day and during private events.

You'll be the face of the restaurant, a confident leader, an excellent communicator and a hospitality professional with a deep understanding of food, wine, cocktails and team training.

Key Responsibilities

Operations & Service Delivery

Actively lead service on the floor (bar and restaurant), setting the standard for pace, precision, and hospitality.

Ensure all services and events run smoothly on brand and meet guests' expectations.

Ensure smooth daily operations, from opening procedures to closing down.

Uphold and enforce all food safety, health & safety, and licensing regulations.

Maintain stock control, ordering, and supplier relationships in collaboration with the owners/head chef.

Support systems and processes that ensure operational efficiency and consistency.

Team Training & Development

Train, coach, and mentor FOH staff to deliver excellent service and product knowledge.

Conduct regular performance reviews, probation check-ins and team meetings.

Implement and oversee onboarding for new team members, ensuring culture fit and skill development.

Foster a strong team culture focused on growth, accountability and guest satisfaction.

Commercial & Revenue Growth

Work with the operations director to set and achieve weekly/monthly revenue and upselling targets.

Identify and implement upselling opportunities during service and events.

Analyse sales and performance data to improve profitability and guest satisfaction.

Collaborate with marketing on events, promotions and partnerships to drive footfall.

Guest Experience & Standards

Be a visible, engaging presence during service, resolving issues, welcoming guests and ensuring exceptional experiences.

Monitor feedback via review platforms, reservations systems and in-person guest interactions.

Develop and implement service SOPs to ensure consistency.

Champion a "hospitality-first" ethos across the team.

Key Skills & Experience

Essential:

· Minimum 2 years' experience in a management role within a fast-paced bar or restaurant.

· Proven track record in planning and executing successful events.

· Strong leadership and team development skills.

· Hands-on service experience, with the ability to lead a shift and work across bar, floor, and hosting.

· WSET Level 1–3 or equivalent wine knowledge (preferred) – able to train and inspire others.

· Excellent communication and interpersonal skills.

· Commercial awareness and ability to drive sales.

· Strong organisational and problem-solving skills.

· Working knowledge of licensing laws, health & safety, and food hygiene regulations.

· Charismatic and hands-on approach.

· Knowledge or appreciation of Spanish cuisine and culture (preferred but not essential).

What We Offer

Competitive salary (excluding gratuities). Monthly gratuities range between £500 and £900.

Opportunity to shape and grow the events and operations side of the business.

Discounts across food & drink.

Employee Assistance Programme.

Healthcare Insurance and Physio support,

Training and career development opportunities.

A fun, inclusive and supportive work environment.

Hours

This is a full-time position that includes evening, weekend, and split shifts. Weekend availability is essential due to the nature of the hospitality industry.

Bring your energy, knowledge, and love for great hospitality, and help us deliver something special.

Job Type: Full-time

Pay: From £32,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Private medical insurance

Ability to commute/relocate:

• Worthing BN12 5JP: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person