Customer Service Assistant

2 weeks ago

Macclesfield SK LP, United Kingdom ECO Wizard Full time £24,000 - £30,000 per year

Job Title: Customer Service and Sales Administrator

Location: Office-based at our Macclesfield site.

Position Summary:

We are looking for a dynamic and detail-oriented Customer Service Advisor to support our B2C and B2B sales activities, while also managing and maintaining our supplier database. This hybrid role requires excellent communication skills, a customer-first mindset, and strong organizational abilities. You will play a vital role in ensuring smooth customer interactions, accurate order processing, and up-to-date supplier information to support business operations.

Key Responsibilities:

Customer Service – B2C & B2B Sales Support:

  • Act as the first point of contact for both individual (B2C) and business (B2B) customers through phone, email, and live chat.
  • Handle inquiries, complaints, and support requests with professionalism and efficiency.
  • Process orders accurately via internal systems (CRM, ERP), and coordinate order fulfilment with relevant departments.
  • Provide product information, availability, pricing, and order status updates to customers.
  • Support the sales team by preparing quotes, assisting with account management, and following up on leads.
  • Identify and escalate recurring customer issues and suggest process improvements where applicable.
  • Ensure a positive customer experience at every touchpoint, driving customer satisfaction and loyalty.

Supplier Database Management:

  • Maintain and update supplier records to ensure accurate and current information.
  • Support the onboarding process for new suppliers, ensuring all required documentation and compliance data are collected.
  • Monitor supplier performance data and ensure timely updates of contact details, certifications, and agreements.
  • Liaise with the Procurement and Finance teams to resolve data discrepancies or supplier-related issues.
  • Run regular audits of the supplier database to ensure data quality and integrity.
  • Assist with generating supplier-related reports for internal use.

Required Skills & Qualifications:

  • Experience in a customer service or sales support role, preferably in both B2C and B2B settings.
  • Strong written and verbal communication skills.
  • High attention to detail and accuracy, especially with data entry and order processing.
  • Proficient in Microsoft Office, especially Excel and Outlook; experience with CRM/ERP systems is a plus (e.g., Salesforce, NetSuite, SAP).
  • Strong multitasking and organizational skills, with the ability to manage competing priorities.
  • Customer-focused mindset with problem-solving abilities and a proactive attitude.

Preferred Qualifications:

  • Previous experience managing supplier records or working with procurement teams.
  • Familiarity with eCommerce platforms, order management systems, or retail/customer sales environments.
  • Knowledge of compliance and data protection regulations relevant to customer and supplier data.

What We Offer:

  • Competitive salary and benefits package.
  • Supportive and collaborative team environment.
  • Training and development opportunities.
  • Flexible work arrangements (e.g., hybrid working may be available).
  • Opportunity to contribute to both customer satisfaction and operational excellence

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site gym
  • On-site parking
  • Sick pay
  • Transport links
  • Work from home

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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