Change Design Manager

Role: Change Design Manager
Salary: B3
Salary : £57k
Location: Southwark /Hybrid
Contract: Permanent & FTC 12 months
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Spotlight Session
We are holding a spotlight session for the role- these sessions are a great opportunity to learn more about the Change Design Manager (CDM) role. You will get an opportunity to hear what a day in the life of an CDM looks like with a chance to ask any questions you may have.

• Monday 10th November
• Meeting ID:
• Passcode: Xr2JQ6eQ

Come and join our business change design function
Are you a strategic thinker with a passion for driving change and innovative solutions to complex problems within a dynamic public sector environment? We are looking for a skilled Change Design Manager to join our team at Transport for London and play a key role in shaping the future of our organisation.

We are the custodians of Transport for London's operating model, helping our business turn its strategic objectives and priorities into a tangible reality. We work across the entire organisation with a wide range of functions, from frontline operations to large scale back-office teams, providing them with the expertise and frameworks to facilitate successful transformation.

Within the Change Design function, we start by collaboratively working with our colleagues to understand and articulate key organisational problems and strategic drivers. We ensure all the dots are joined and that issues are interpreted in a cohesive manner across the entire TfL change landscape, before working together using a blend of tested methodologies and bespoke approaches to design and build solutions that meet our objectives. Change Design goes beyond just resolving a given problem – it also involves identifying other opportunities for potential improvement, coaching our colleagues, providing strategic advice and, where needed, objective and constructive challenge to our senior leaders.

As a Change Design Manager, you'll be experienced in the following:

• Good understanding of scoping, designing, and delivering business change within a public sector or unionised environment.
• Excellent stakeholder management skills and ability to develop credibility with different stakeholder groups.
• Strong analytical skills, including data analysis and business modelling techniques.
• Operating models, organisation design, process design, or behavioural and cultural change
• Ability to lead small change design projects independently and support on larger, more complex programmes.
• Working in a fast-paced environment, with the ability to adapt to changing priorities

You'll Be Skilled In

• Change and Innovation
• Operating Model Design
• Communication and Influence
• Strategic Thinking
• Problem Solving and Decision Making
• Organisational Awareness
• Data Analysis

If you are a proactive and driven individual with a passion for driving change and innovation, we want to hear from you. Apply now to join our dynamic team at TfL and make a real impact on the future of Transport in London.

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process
Please submit an up-to-date copy of your CV. In addition to your CV please provide a brief covering letter setting out why you are applying.

Please consider your motivation for the role and the skills, knowledge and experience in the advert in your application. PDF format preferred in Arial font 12 and do not include any photographs or images.

The closing date for applications is 16th November 2025@ 23:59
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional)
• Salary Sacrifice Scheme for Electric Vehicles on successful completion of Probation
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel