Change And Release Manager

2 days ago

London, Greater London, United Kingdom HM Revenue & Customs Full time

Purpose of the Role

We are seeking
two experienced Change & Release managers
to help establish HMRC's Release Management capability from the ground up. These roles will focus on
drafting policies, designing frameworks, and piloting initial releases
, laying the foundation for a scalable, enterprise-wide practice.

Key Responsibilitie

sEstablish Release Management Capabilit

  • yDefine and document HMRC's Enterprise Release Management policy and framework, including release models, lifecycle stages, controls, and quality gates
  • .Develop operating procedures and standards aligned with HMRC's risk appetite, security requirements, and regulatory obligations
  • .Pilot the framework with initial releases to validate processes and identify improvements

.Integration with Change Enablement & Service Transitio

  • nWork closely with HMRC's Change Enablement and Service Transition practices to design clear interaction models
  • .Ensure pilot releases follow appropriate risk assessment, authorisation, scheduling, and readiness checks
  • .Align release activities with service transition plans, ensuring smooth handover to live operations and minimal service disruption
  • .Support a risk-based, proportionate approach that enables safe and frequent delivery

.Process Design & Continuous Improvemen

  • tDesign and refine end-to-end release processes based on lessons learned from pilot releases
  • .Capture feedback, metrics, and insights to drive continuous improvement
  • .Ensure processes support auditability and compliance with HMRC and cross-government standards

.Tooling Strategy & Enablemen

  • tDefine an initial tooling strategy for release management, ensuring integration with Change Enablement and CI/CD pipelines
  • .Support configuration and optimisation of ITSM tools (e.g., ServiceNow) to enable visibility of release activity

.Stakeholder Engagemen

  • tEngage with technology leaders, service owners, and delivery teams to socialise the new framework and gain buy-in
  • .Provide guidance and coaching to teams adopting the new release processes
  • .Contribute to planning and coordination of early major releases

**.

Skills & Experien**

ceEssenti

  • alProven experience i
    n establishing or maturing Release Management practic
    es in large, complex IT environment
  • s.Strong knowledge o
    f Change Enablement (ITIL
    4) and its integration with Release Managemen
  • t.Ability t
    o design frameworks and policies from scrat
    ch and validate through pilot
  • s.Excellen
    t stakeholder engagement and influencing skil
    l
  • s.Experience wit
    h ITSM tooling strategi
    es (e.g., ServiceNow

).

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