Volunteer Coordinator

We're looking for a dedicated and organised Volunteer Coordinator to grow and lead our volunteer programme, ensuring every volunteer has a rewarding experience while making a difference for dogs in need.

This is an exciting opportunity to combine people skills with purpose, building a thriving and inclusive community of volunteers who are vital to the success of our charity.

Key Responsibilities & Outputs

Programme Development

· Ensure the volunteering framework maximises the effectiveness of the volunteer programme.

· Develop a range of inclusive volunteering opportunities across the organisation.

· Implement a volunteer recruitment strategy that will deliver an extensive pool of diverse and engaged volunteers to ensure the operational needs of Hope Rescue are met.

· Deliver a volunteer engagement strategy that ensures all volunteers have a rewarding experience, whilst effectively contributing to Hope Rescue's development.

· Develop, implement and manage a volunteer training programme to develop the skills volunteers require to deliver Hope Rescue's operational and strategic goals.

· Develop and maintain a volunteer database, ensuring efficient and appropriate data capture and data analysis.

· Develop and design volunteering impact reports.

Business Partner Support

· Provide support for recruitment and volunteer engagement.

· Support business partners with the development of volunteer role descriptions

· Co-ordinate and manage volunteering communications, including volunteering enquiries.

· Manage requests for support and advice related to volunteering practice.

· Deliver the volunteer induction programme to maximise volunteer engagement.

· Plan, coordinate and provide support for online and in person volunteering events.

· Ensure compliance with Safeguarding policies and procedures in line with Hope Rescue, statutory and best practice standards and rules.

· Ensure compliance with Health & Safety policies and procedures in line with Hope Rescue and statutory standards and rules, ensuring the safety of all persons and pets on and off site at all times..

Key Behaviours & Values Alignment

Care & Compassion:

· Demonstrates genuine empathy and commitment to animal welfare.

· Supports and nurtures both animals and team members, fostering a caring environment.

Fairness:

· Ensures transparency and consistency in decision-making, particularly in adoption and welfare management.

· Treats all individuals with respect, promoting inclusivity and fairness in the workplace.

Advocacy:

· Champions the rights of rescue dogs and promotes ethical adoption practices.

· Engages with stakeholders to drive positive change in animal welfare.

Integrity:

· Acts with honesty and professionalism in all interactions.

· Maintains confidentiality and ethical standards in decision-making.

Qualifications & Experience

Essential:

· 4 GCSEs or equivalent, including English and Maths OR vocational qualification in a relevant subject e.g. management

· Full manual driving licence and access to a vehicle for work purposes.

· Proven experience of developing and delivering successful volunteer recruitment, training and engagement programmes.

· Proven experience of building relationships with external organisations and associations to create and promote volunteering programmes.

· Managing projects and associated budgets.

· Monitoring and evaluation of volunteer programmes.

· Experience of using volunteer management systems or CRMs.

· Recording and managing data, and reporting on volunteer programme metrics and outcomes.

· Knowledge of the needs and experiences of volunteers from a diverse range of backgrounds.

· Knowledge of volunteer management good practice including an understanding of current volunteering trends, challenges and solutions.

· Able to establish and maintain appropriate systems for the management and accurate recording of volunteer programmes.

· Strong communication and interpersonal skills, with the ability to network, build and manage effective relationships with a wide range of partners, volunteers and stakeholders.

· Proficiency in Office 365 including Word, SharePoint, Excel, Outlook, PowerPoint.

· Up to date knowledge of GDPR.

· A good understanding of health and safety principles and procedures.

· A passion for volunteering.

· A self-starter, highly motivated and organised.

· Excellent attention to detail.

· Professional, proactive, positive and enthusiastic, with a strong work ethic and "can do" attitude.

· Adaptable and flexible work approach, open to change.

· Ability to establish and maintain good working relationships with colleagues to ensure a fully joined-up approach.

· Committed to delivering high standards of customer service and be a genuine team player.

· Able to use initiative, taking full ownership of area of responsibility.

· Proactive in learning new skills and keeping up to date.

· Ability to persevere and demonstrate resilience when working under pressure.

Desirable:

· Experience of delivering effective marketing and communications campaigns.

· Experience of working for an animal welfare charity.

This job description summarises the main duties and responsibilities of the post; the post holder may be required to undertake other duties of a similar level and responsibility, as required

If you're motivated, people-focused and ready to help grow a volunteer programme that changes lives — for both people and dogs — we'd love to hear from you.

Salary: £28,000 per annum

Full-time, Fixed Term (18 months) Hybrid (Home, Retail Shops & Rescue Centre, Llanharan, CF72 9NH)

Application Deadline: 29th October 2025

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Work Location: Hybrid remote in Pontyclun CF72 9NH