Facilities Administrator

2 weeks ago

Liverpool, Liverpool, United Kingdom Atlas Workplace Services Full time £20,000 - £30,000 per year
About The Role
  • Atlas Workplace Services are looking for an Facilities Administrator to join our team at the Liverpool John Moores University, based in Liverpool for a 12 month Fixed term contract, Starting January

The purpose of the Facilities Administrator is to provide comprehensive administration and coordination to support the Liverpool John Moores contract, ensuring consistent and proactive support to the contract delivery teams.

As the Facilities Administrator, you will need the ability to work under minimal direction and communicate effectively with other staff. This post-holder should be able to provide support to the Senior Account Co-Ordinator as required as well as assisting other members of the administration team as necessary.

Principle Duties and Responsibilities

  • Respond to all client incoming calls to ensure timely and effective completion of work, in accordance with the service level specification.
  • Ensure that relevant and accurate information is obtained and entered onto the Help Desk CAFM system, asking questions to identify all the facts, providing the customer with a high level of customer service.
  • As directed regularly review calls logged by monitoring service level response times keeping clients informed of progress.
  • Maintain knowledge and understanding of Salisbury's clients' contractual requirements.
  • Be fully conversant with departmental and company policies and procedures by participating in regular departmental briefings and reviews.
  • Develop and maintain an effective relationship with Salisbury Engineering colleagues and Salisbury contractors' service delivery teams by always remaining helpful and positive.
  • Carry out any other duties as requested by supervisors/management in relation to the smooth running of the Help Desk and coordination function.
  • Maintain and develop an environment of continuous improvement by ensuring that processes and procedures remain effective and efficient.
  • Support the contract with holiday and sickness cover when requested by supervisors/management.
About You

Minimum Qualifications, Certifications and Training required

  • GCSE in English and Maths or Equivalent.

Knowledge, Skills and Experience for this role

  • Minimum 12 months experience in similar customer-facing role
  • Understanding of Help Desk operation
  • Customer Service skills
  • Keyboard skills
About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We're not just another FM provider — we're a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.

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