Information Technology Help Desk Technician

Salary:
£25,000 - £30,000 per annum

Hours:
38.5 hours

Benefits:
25 days holiday plus bank holidays, hybrid and flexible working, EAP, pension, company sick pay, excellent training and development, office is equipped with a games room and is situated close to the North Devon coastline.

About us

CMTG is a global leader in condition monitoring solutions, specialising in rotor track and balance for helicopters, condition monitoring for critical rotating industrial machinery and noise vibration analysis. With a legacy of innovation and excellence, we're at the forefront of creating safer skies, smoother operations, and quieter environments.

From helicopters soaring above cities to industrial turbines powering the global energy industry, our cutting-edge technologies ensure optimal performance, safety, and efficiency. Our expertise expands across:

Rotor Track and Balance
: Ensuring helicopters operate at peak performance by delivering solutions that reduce vibration and enhance safety.

Industrial Condition Monitoring
: Helping the global energy sector keep their turbines and rotating machinery running seamlessly through advanced noise and vibration analysis.

Precision Accelerometers:
Designing and manufacturing state-of-the-art accelerometers trusted worldwide for critical applications.

With a dedicated team of 130 experts across our sites in the UK, USA, France, and Germany, we bring a collaborative, international perspective to every challenge we solve. This global presence ensures our customers benefit from local support combined with a world-class standard of innovation.

About the Role

We're looking for an experienced IT Helpdesk Technician who thrives on solving technical challenges and keeping systems running efficiently. In this role, you'll provide hands-on support to colleagues, assist with IT projects, and help maintain our hardware, software, and network infrastructure, making a real impact on day-to-day operations.

This is a chance to support a growing engineering business, improve IT processes, and be part of a team that values collaboration, innovation, and continuous improvement.

Key Responsibilities

User Support & Training

• Provide friendly, efficient 1st and 2nd line support for hardware and software queries.
• Assist colleagues at all levels, providing guidance and IT training to help them get the most from technology.
• Know when to escalate complex issues to the IT Manager or Cyber Security Lead.

System Maintenance & Infrastructure

• Upgrade and rebuild end-user machines, keeping devices performing at their best.
• Configure, troubleshoot, and maintain Windows Servers, desktops, firewalls, and network equipment.
• Manage user permissions in Active Directory and Azure and maintain regular system checks and backups.
• Monitor vendors for firmware updates and apply them promptly, ensuring systems are secure and up to date.

Project Support & Process Improvement

• Work on ad-hoc IT projects and system upgrades alongside the IT Manager and Cyber Security Lead.
• Identify opportunities to improve IT processes and services, collaborating with colleagues to implement positive change.
• Support the integration and maintenance of internal business systems, with the opportunity to expand responsibilities as the role evolves.

About you

You're a confident IT Support professional who thrives on helping people and solving problems. You're experienced in providing practical, hands-on support to users, with a skill for troubleshooting and finding solutions quickly.

You're confident working with Windows configuration, Windows Server (AD, Group Policy, DNS, DHCP), and Office 365, and you have a solid understanding of network infrastructure, including subnets, VLANs, and routing. Upgrading and maintaining desktops and laptops is second nature, and experience with firewalls, SonicWall in particular, is a bonus.

You understand cyber security principles and know how to apply them in practical, day-to-day IT operations, helping keep systems safe and reliable. You communicate clearly and effectively, can organise your workload efficiently, and thrive when managing multiple priorities.

Experience with ERP systems or business system integration is highly desirable, giving you the opportunity to expand your role and make a tangible impact on how the business operates.

We believe in equal opportunities

We believe teamwork, no matter where you're from or how you identify, we're committed to building a diverse and inclusive environment where everyone can thrive.

We're looking for hardworking, passionate individuals to join our team. When you come on board, we'll provide the support and opportunities you need to unlock your potential and do your best work.

We're committed to ensuring an accessible and comfortable experience for everyone. If there's anything we can do to make your application process or working environment more accommodating, please let us know, either in your application or by reaching out directly. We'll be more than happy to help.

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.