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Junior IT Technician

3 weeks ago

Great Malvern, Worcestershire, United Kingdom Airship Full time £25,000 - £35,000 per year

Welcome to Airship Interactive

As the leading end-to-end external art and co-development studio in the global gaming industry, Airship Interactive is proud to partner with some of the most renowned names in the business, including EA, 2K, Guerrilla, Sony, 343 Industries, Ubisoft, and Microsoft. We've built our solid reputation by consistently delivering exceptional results that breathe life into flagship titles.

At Airship, we thrive on innovation, agility, and efficiency in the fast-paced world of game development. Our passionate team of crewmates works together to create high-quality work that meets client expectations within required timeframes. Guided by a set of ethical principles, we have a healthy, collaborative culture that fuels continuous growth within our studio.

As a Junior IT Technician at Airship Interactive, you will be joining a dynamic team focused on delivering world-class cinematic experiences for our partners in the gaming industry. You will play a pivotal role in helping to maintain the day-to-day IT function of a world class co-development studio.

Key Responsibilities:

As Junior IT Technician here at Airship you will need to have a solution focused mindset with excellent communication skills. The right person will have a strong desire to learn and grow within the field of Information Technology.

This role offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, hardware and IT infrastructure. Your day-to-day duties will be:

  • Assist in managing and maintaining the company's IT systems and infrastructure.
  • Provide face-to-face and remote first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.
  • Install, configure, and troubleshoot desktop systems and applications.
  • Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.
  • Support and maintain users' accounts including password resets, user rights, and system policies.
  • Monitor network performance and contribute to network upgrades and expansions.
  • Troubleshooting software and hardware issues.
  • Create and maintain documentation.

Qualifications, Skills & Experience.

  • Create and maintain documentation.
  • Experience in a customer-facing environment with a focus on providing the best experience possible.
  • Experience in a similar role is not essential but would be desirable.
  • Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.
  • Strong analytical and problem-solving skills.
  • Minimum 6 months of hands-on experience in an IT support role, preferred but not required.
  • Eagerness to progress and learn and adapt.