MK Casino

It's fun to work in a company where people truly BELIEVE in what they're doing

Please come and work for us

We're committed to bringing passion and customer focus to the business.

Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes?

Then we are looking for you

Position: Receptionist  

Location: Milton Keynes Casino

Hours Per Week: 40

Pay Rate: £12.37

At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heartbeat of our Casino that's why we invest in training (ours is 1st class) and support you to be the best you can be – don't worry if you are not an expert within our industry – we will take care of that.

As a Casino Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a smooth entry into the casino. You'll play a key role in creating a positive first impression, verifying customer details in line with company and legal requirements, and supporting the overall guest experience.

Who Are Merkur?

MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.

Have we got your attention? Want to know what's in it for you?

About you:

We are looking for

• Excellent customer service skills.
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to manage multiple tasks under pressure
• Confident working with computer systems and customer databases
• Professional appearance and positive outgoing attitude
• Good written communication skills.
• Has the ability to explain offers and promotions.
• Being flexible and able to work a variety of shifts including night shifts and weekends.
• Ideally candidates will live in Milton Keynes.

Benefits:

• 28 days holiday (including Bank Holidays)
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• Greet all guests in a friendly, professional, and courteous manner.
• Providing excellent customer service, as the first and last point of contact for all customers and visitors.
• Check IDs and verify guest age and eligibility to enter the casino.
• Manage guest sign-ins, membership registrations, and customer records accurately.
• Provide information on promotions, loyalty programs, and casino facilities.
• Handle phone calls, emails, and customer inquiries efficiently and professionally.
• Support marketing and promotional activities within the casino.
• Maintain the cleanliness and presentation of the reception area.
• Assist in handling guest complaints or concerns, escalating issues when necessary.
• Collaborate with security and management teams to ensure guest safety and compliance with company policies.
• Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
• To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
• To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.

In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.

Full job description can be provided on request.

Want to know more? Apply today and our recruitment team will be in touch

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. 

MKCAS

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us