MK Casino

MK Casino - Cash Desk Manager page is loaded## MK Casino - Cash Desk Managerlocations: MK Casino 416time type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (28 days left to apply)job requisition id: JR1002656It's fun to work in a company where people truly BELIEVE in what they're doingPlease come and work for us*We're committed to bringing passion and customer focus to the business.*Then we are looking for you**Position:** Cash Desk manager**Location:** Milton Keynes Casino**Hours Per Week:** 40**Salary:** £34,000At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.We have a fantastic opportunity for a Cash Desk Manager to join our team in the opening of the brand-new MK Casino This role will assist in the creation of a welcoming, friendly and courteous gaming environment whilst conducting cash desk duties accurately, ensuring the smooth running of the department, including work scheduling, team development, producing reports and attending meetings as required.MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**We are looking for and experienced Cash Desk Manager with the following:* Must possess a Personal Functional Licence issued by the Gambling Commission* Good numerical skills.* Good manual dexterity.* Good knowledge of related systems and programmes.* Customer service oriented.* Willingness to learn new skills.* Remain calm under pressure when dealing with difficult situations.* Active listening skills.* Be fair, impartial, and consistent in any decision-making process.* The mentoring and development of your team, promoting a culture of development.* Take a lead role in employee relation activities.* Being flexible and able to work a variety of shifts including night shifts and weekends.* Ideally candidates will live in Milton Keynes**Benefits:*** 28 days holiday (including Bank Holidays)* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Duties include but not limited to:*** Dealing with customer transactions* Performing cash desk reconciliation, administration, banking preparation and bookkeeping tasks.* Report, investigate and effectively resolve and manage errors.* Informing either the Gaming/Casino Manager of any suspicious transactions/activities or major transactions at the time.* Ensure all shift changes are accompanied by the relevant handover of information.* Communicating positively with colleagues and customers alike, ensuring all functions are conducted in a courteous and friendly manner.* Ensuring a full knowledge of all current products and promotions offered by the company and actively promote these to our customers.* Maintaining the confidentiality of customer and company information at all times.* Full compliance with the Gambling Act 2005, the Licencing Conditions and Codes of Practice and Industry practice, and rules of the games.* Adhering to the licensing objectives.* Adhering to the Anti-Money Laundering regulations.* To respond positively, promptly and appropriately to all internal and external customer requests.* Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)* To promote awareness of Responsible Gambling strategies and procedures.* To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.Full job description can be provided on request.MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.MKCASIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with usMERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
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