Validation and Performance Clerk

The Validation and Performance Clerk supports the delivery of accurate and high-quality patient data in relation to Referral to Treatment (RTT) pathways. The postholder is responsible for monitoring patient access systems, validating RTT pathways, and ensuring accurate reporting to support operational and performance teams across the Trust.

This permanent, part-time position (22.5 hours per week) is essential to the RTT Validation Team in maintaining and improving the Trust's RTT (Referral to Treatment) position and ensuring the accuracy of patient pathway data. The role underpins timely validation tasks, which directly impact data quality, reporting accuracy, and the Trust's performance against national RTT standards.

This is a non-clinical, office-based role.

Main duties of the role include validating patient tracking lists and elective waiting lists, investigating RTT breaches, and preparing validation and performance reports. The postholder will attend RTT access meetings, support administration related to pathway management, and escalate data discrepancies appropriately. They will contribute to audits, retrospective reviews, and breach analyses, while ensuring accurate and timely data entry across Trust systems. The role also involves mentoring new staff in RTT processes, providing clear communication with clinical and operational teams, and maintaining high standards of data quality in line with national RTT rules.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Job Description

The Validation and Performance Clerk supports the delivery of accurate, high-quality patient data in relation to Referral to Treatment (RTT) pathways. The role is essential in maintaining and improving the Trust's RTT position by ensuring data accuracy, timely validation of pathways, and compliance with national access standards. The postholder provides vital support to operational and performance teams through monitoring patient access systems, investigating pathway breaches, and preparing reports that inform divisional and Trust-wide performance.

This is a permanent, part-time (22.5 hours per week), non-clinical office-based role , reporting to the Validation Team Leader and working closely with divisional operational teams, the Business Intelligence Team, and administrative colleagues across the Trust.

Main Responsibilities

Validation and Data Quality

Validate patient tracking lists (PTLs) and elective waiting lists.

Investigate RTT breaches and provide data for service and performance reviews.

Identify, escalate, and resolve data discrepancies to ensure accurate reporting.

Contribute to breach analyses, retrospective data reviews, and audits.

Support the implementation of RTT-related policies and processes.

Reporting and Administration

Prepare validation and performance reports for divisional and Trust use.

Attend RTT access meetings and support associated administrative tasks.

Maintain accurate data entry on Trust systems, including PAS and patient records.

Analytical and Decision-Making

Apply RTT rules to interpret complex patient pathways and determine accurate RTT status.

Exercise judgement in distinguishing administrative from clinical breaches.

Escalate complex cases to divisional leads or managers as appropriate.

Planning and Organisation

Manage and prioritise own workload to meet daily, weekly, and monthly deadlines.

Ensure validation tasks are completed in a timely and accurate manner to support reporting requirements.

Communication and Relationships

Work collaboratively with divisional teams, clinical services, and administrative staff.

Provide clear, accurate, and sensitive communication when dealing with patient data, breaches, or validation outcomes.

Use influencing and negotiation skills to promote data quality and support service improvement.

People Support and Mentorship

Provide informal support and mentorship to new starters.

Assist with training on RTT processes, data systems, and validation methods.

Lead by example in demonstrating professionalism and data accuracy.

General Duties

Uphold confidentiality and data protection requirements at all times.

Use and maintain Trust IT equipment responsibly.

Contribute to the Trust's values by working with compassion, respect, openness, and a commitment to excellence and continual improvement.