Homestay Coordinator

Your Role

EF Oxford International Language Campus is seeking a Homestay Coordinator to help grow and support our homestay/host family community.

In this role, you'll be connecting with local families, by visiting & assessing new host family's homes, and often by phone, to encourage them to join our network, while also placing international students in welcoming homes. The focus is on creating safe, supportive and culturally enriching experiences that benefit both students and host families.

Position Details:

Part Time – up to 24 hours a week (zero hour contract)

Sunday required

If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.

Careers at EF | Open the world with us

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

Visiting and assessing homestay providers and completing paperwork (a strong focus on compliance)

Attend local events or organize info sessions at community centres to present the benefits of hosting international students

Proactively contact prospective host families by phone to introduce EF, build relationships, and encourage them to join our homestay network

Preparing written information to be given to prospective and current homestay providers

Working with our homestay providers to find suitable accommodation for our language students while they study with us in the UK

Processing & maintaining homestay accommodation records using the EF's own accommodation database

Providing pre-departure accommodation information to providers about arriving students

Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations

Respond quickly to host-student mismatch situations and help arrange emergency placements when needed

Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students

Support students and providers with move and transfer requests when necessary

Strive to improve the quality of our homestay provision

Requirements

Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential

Familiar with Microsoft Office and CRMs (desirable)

Highly motivated, energetic, positive

Customer service orientated, friendly & approachable manner

Able to remain calm under pressure & to diffuse potentially difficult situations

Sensitive to needs of international students living away from home

Excellent communicator with students, colleagues, and external clients

Attention to detail, organised & thorough

All offers are subject to a clear enhanced DBS check and two references

Legally able to work in the UK at commencement of employment

Why you will love working with EF

Continuous professional development

Work in a truly international environment

Regular social events

Ambition is nurtured and fast-tracked career enhancement opportunities are provided

Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

Employee Assistance Program

Access to EF Hello language learning

EF Education First – Our History and Values

Career Progression at EF

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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