Turndown Attendant

Montcalm Royal London House

United by timeless style and peerless service, Montcalm
Collection is London's compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city's story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's
Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.

Overview

The Room Attendant is
responsible for ensuring the highest standards of cleanliness, comfort and
presentation within guest rooms and public areas. 

The Room Attendant works
closely with the Executive Housekeeper on providing the luxury experience
throughout the guest journey from the moment they set eyes on our property,
throughout their journey experiencing our facilities to a post stay experience should
they need to call back for anything left in the room.

The Room Attendant exhibit
meticulous eye for detail, a passion for luxury and the ability to work in a
diverse team. The role is critical to maintaining reputation and delivery of
unparalleled guest experiences via human thoughtful touches and a top-quality
product.

The Room Attendant is
responsible for maintaining the cleanliness, comfort, and overall presentation
of guest rooms and public areas to the highest hotel standards. This role
involves thorough cleaning, replenishing amenities, reporting maintenance issues,
and ensuring guest satisfaction through attentive and personalized service.
Room Attendants play a key role in creating a welcoming and hygienic
environment, contributing directly to the guest experience and the hotel's
reputation for excellence.

Key Responsibilities 

·Greet hotel guests
with a warm welcome and smile.

·Thoroughly clean and service guest rooms,
suites, and public areas according to the hotel's high standards.

·Replace linens, towels, and amenities with
fresh, high-quality items.

·Ensure all furniture, fixtures, and equipment
are in excellent condition and report any maintenance issues promptly.

·Vacuum, dust, polish, and sanitize all
surfaces, ensuring a pristine environment for guests.

·Undertake "Job of the Day" or spring cleans
where necessary.

·Respect guest privacy and ensure the "Do Not
Disturb" policy is adhered to.

·Respond promptly and courteously to guest
requests, offering assistance and information as needed.

·Anticipate guest needs by preparing rooms with
personalized touches, such as arranging pillows, setting the ambiance, and
leaving welcome notes.

·Deliver any special requests, such as
additional amenities or laundry services, with efficiency and a positive
attitude.

·Monitor and replenish cleaning supplies,
amenities, and minibar items in guest rooms.

·Any lost property found in the bedrooms must be
handed in to the supervisor.

·Maintain the cupboards and linen rooms clean
and tidy.Prepare and pack own trolley for the next
working day.

·Follow the procedures for reject linen and
ensure no sub-standard linen is ever used.

·Report inventory shortages to the Housekeeping
Supervisor to ensure timely restocking.

·Properly store and handle all cleaning
materials and equipment to maintain a safe and organized work environment.

·Ensure your daily work list is signed by your
supervisor by at the end of the day.

·Adhere to all health and safety regulations,
including proper handling and disposal of hazardous materials.

·Follow established protocols for the safe use
of chemicals and equipment.

·Participate in regular training sessions to
stay updated on hotel standards and best practices in hygiene and safety.

·Work closely with the housekeeping team and
other hotel departments to coordinate efforts and provide seamless service.

·Assist with special projects, deep cleaning,
and event preparations as needed.

·Communicate effectively with supervisors and
peers to ensure smooth daily operations.

·Report any maintenance issues to Housekeeping
Supervisor.

·Participate in the hotel's sustainability
initiatives by using eco-friendly cleaning products and following waste
reduction practices.

·Encourage and contribute to the hotel's
environmental policies, such as energy conservation and recycling programs.

This job description sets
out the main responsibilities related to the role at Montcalm Collection. It is
not intended to be exhaustive, and duties may be varied from time to time as
required by management to meet the needs of the business. 

Skills & Qualifications

·Strong attention to detail and a commitment to
maintaining the highest standards of cleanliness.

·Dedication to providing an exceptional guest
experience.

·Excellent communication and interpersonal
skills.

·Flexibility to adapt to changing guest needs and
preferences.

·Knowledge of cleaning products, techniques, and
health & safety standards.

·Previous experience as a Room Attendant or in a
similar role within a luxury hotel or hospitality environment is preferred.

Working Condition

·Flexibility to work shifts, including weekends,
holidays, and evenings, as required.

·Ability to work in a fast-paced, high-pressure
environment.

·Physical stamina to perform repetitive tasks and
lift/move heavy objects.

·Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.